Job Description/Preferred Qualifications
Field Support Supervisors are core to KLA’s technology, while we do not currently have an opening, we are always building our Field Support Engineering talent community, we are interested in learning about your background.
Apply to this posting for Future Opportunities with KLA.
At KLA, we develop industry-leading semiconductor process control solutions that power innovation across the global electronics ecosystem. We’re seeking a hands-on Senior Field Support Supervisorto lead field service execution and deliver exceptional customer results.
What You’ll Do
- Lead installation, maintenance, and upgrade activities for KLA systems at customer sites
- Assure training and certification of a team of engineers
- Develop and drive a positive, collaborative work environment
- Learn/ Model KLA business processes
- Be a positive leader that develops team
- Coordinaterapidresponse to critical issues and customer escalations
- Drive escalations and assure customer focused approach
- Drive operational excellence through strong systems, documentation, and execution discipline
- Develop and maintain strong internal and external relationships
- Manage cost through effective resource deployment and install case oversight
- Present business updates and performance insights to senior leadership
- Represent Customer Operations in Product Life Cycle teams
- Partner cross-functionally with engineering, customers, and leadership
- Hire, coach, and develop a high-performing field support team
What You Bring
- 3 6 years in a lead or supervisory role
- 3 6 years supporting semiconductor capital equipment
- BS/AA degree or equivalent experience
- Strong project management and organizational skills
- Clear communication and confident presentation abilities
- Customer-first mindset with strong interpersonal skills
Why KLA
- Work on cutting-edge semiconductor technology
- High visibility with senior leadership and product teams
- Real ownership driving customer success and operational impact
Minimum Qualifications
Doctorate (Academic) or work experience of 0 years , Master's Level Degree or work experience of 2 years , Bachelor's Level Degree or work experience of 3 years
Base Pay Range: $81,300.00 - $138,200.00
Primary Location: USA-ID-Boise-KLA
KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
