Location: New York City (On-Site, 5 days)
Compensation: $180-220k OTE (uncapped commission) + Equity
The Role

We're hiring our US-based Pre-Sales Engineer to own the technical relationship with customers, from first sales call through successful implementation. The role is roughly 70% pre-sales / 30% post-sales, but the split is about time, not identity: We need someone who instinctively runs discovery and shapes deals, not someone who's comfortable in a technical conversation and happens to also do pre-sales.

You'll work closely with our Sales team, and our CRO to close deals and with Product/Engineering to turn customer insights into product improvements.

This is a builder role. You'll help grow our US GTM function and create the playbooks, while carrying deals yourself.

What You'll Do

Own the technical sales cycle

• Run technical discovery that uncovers the business objective behind a request, not just the request itself, including in domains we haven't fully mapped yet, where you'll need to hold credibility without pretending to have answers you don't
• Create technical proposals covering architecture, security, and implementation approach
• Partner with AEs on complex, multi-stakeholder deals with engineering and executive stakeholders

Drive implementations to go-live for complex projects

• Own the technical relationship from POC through signed contract through production deployment
• Create the supporting technical assets as you go: demo environments, Postman collections, integration guides, troubleshooting documentation

Help Build the US Pre-Sales Function

• Document repeatable playbooks for discovery, scoping, and implementation
• Feed customer insight back to Product/Engineering in a way that shapes the roadmap without overpromising on it

What We're Looking For

• 3+ years in a technical customer-facing role at a B2B SaaS company, with genuine pre-sales ownership (discovery, champion-building, deal shaping) - not just implementation with some pre-sales overlap
• Track record working complex deals with technical and non-technical stakeholders - consistent deal value of $100k-150k+
• Strong communication skills: you can whiteboard architecture with engineers and translate value to executives
• Hands-on with APIs - you can read documentation, ideally write sample code, and debug integration issues
• Comfort with ambiguity and building things from scratch

What Success Looks Like in the First 6 Months

• You've built and closed with at least one genuine technical champion in an enterprise account, not just a friendly technical contact
• You've built real credibility with AEs and prospects in a domain (e.g. HRIS, ATS) you likely didn't know deeply on day one
• You've built at least one reusable playbook, template, or asset (e.g. discovery framework, POC scoping doc, demo narrative) that other people on the team now use without you
• You can point to your influence on ARR, deal velocity, or conversion
• You're a trusted second read for AEs on deal strategy, and go far beyond just a technical resource they loop in when asked

How We Work

Ownership end-to-end. A customer isn't "handed off" when the contract is signed - you own the relationship from first technical call through successful go-live and beyond. Problems that surface in implementation are your problems to solve, not someone else's.

Written thinking. We use long-form documents to make decisions and share context. You'll write implementation plans, technical briefs, and customer-facing documentation that help the whole team move faster. If you prefer talking through everything in meetings, this isn't the right fit.

High-performance, high-support. We're a small team of people who are exceptional at what they do. Ex-founders, and operators who've built at scale before. We hold a high bar and give you the autonomy to meet it. We also celebrate wins together (roughly once a week for big releases, closings, or milestones).

Bias Towards Action, and high agency: We are building - if we need a resource, we create it. If a process needs improvement, we refine it. We take the initiative and ownership on everything we own, and don't wait for permission.

In-person by default. We believe the best work happens together. This role is on-site in NYC 5 days per week.
Not a Fit If

• You prefer fully remote work
• You need extensive structure and hand-holding to be effective
• Your instinct is to answer the question you were asked rather than find out why it's being asked in the first place