Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentive, bonuses and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here.
General Summary
Drive the business by leading, initiating and managing all practice-level business goals, core values, and vision. Develop a positive and productive environment that ensures premier customer service, customer retention, as well as outstanding quality care to patients.
Essential Functions
Plan, develop, organize, implement, and direct the day-to-day functions of the practice and its programs and activities to ensure compliance, efficiency, and patient satisfaction
Identify strategy for practice growth and execute plans to achieve practice, productivity and budgeted goals
Manage staff performance including supervising, coaching, counseling, inspiring, and developing staff
Responsible for interviewing, hiring, and training new staff
Review the practice's policies and procedures to make recommendations for continued compliance and current regulations and interpret policies/procedures to appropriate parties such as employees and patients
Address staff issues and make appropriate solutions toward improvements; perform consistent staff evaluations and deliver team trainings
Analyze financial data including revenue, expenses, and budgets
Control and manage expenses to budget as it relates to products, inventory and payroll management
Work on special projects and perform other related duties as assigned or requested
Job Specifications
Typically has the following skills or abilities:
Bachelor's degree in related field or equivalent experience
Minimum of 2 years of leadership experience in a business-related environment
Optical experience preferred
Proven track record in leading overall team performance and understanding of optometric business processes and strategic development
Ability to recruit, facilitate, train, coach, and develop excellent patient-centric staff
Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business
Ability to provide enthusiastic and concise communication to meet or exceed customer expectations as well as foster positive staff, doctor and team relationships
Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
Working Conditions
The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.
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