Job DescriptionWe are seeking a highly skilled and experienced Portfolio Director to provide operational leadership, technical expertise, and strategic direction for janitorial and facility cleaning services. This individual will serve as the organization's janitorial subject matter expert, driving best practices, standardization, innovation, quality assurance, and operational excellence across multiple sites. The ideal candidate possesses extensive knowledge of custodial operations, cleaning methodologies, equipment, chemicals, regulatory compliance, workforce management, and client service. This role requires a proven leader who can develop teams, improve cleaning outcomes, optimize labor utilization, and ensure safe, compliant, and efficient operations.
Benefit Information:ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Team Member Benefits | Staff & Management
ResponsibilitiesOperational Leadership- Provide strategic oversight and direction for janitorial operations across assigned accounts, facilities, or portfolios.
- Lead, mentor, and develop janitorial managers, supervisors, and frontline staff to achieve operational goals and performance standards.
- Establish and maintain cleaning standards, procedures, and key performance indicators (KPIs) aligned with organizational objectives.
- Drive continuous improvement initiatives to enhance service quality, productivity, and cost efficiency.
- Conduct routine operational assessments and audits to ensure compliance with company standards and customer expectations.
Subject Matter Expertise- Serve as the primary technical expert on custodial best practices, cleaning procedures, equipment, chemicals, and industry standards.
- Develop and implement standardized operating procedures (SOPs), training programs, and quality assurance processes.
- Evaluate emerging cleaning technologies, automation solutions, equipment, and sustainable cleaning practices.
- Provide guidance on floor care programs, specialty cleaning services, infection prevention protocols, and high-performance cleaning methodologies.
- Support complex problem-solving and resolution of operational challenges across multiple locations.
Quality Assurance & Compliance- Conduct regular facility inspections, audits, and performance reviews to ensure exceptional service delivery.
- Ensure compliance with OSHA regulations, safety procedures, environmental standards, and customer-specific requirements.
- Maintain expertise in chemical safety, SDS documentation, proper equipment usage, and risk mitigation practices.
- Investigate service issues, incidents, and customer complaints, implementing corrective action plans as needed.
Workforce Management- Partner with operations leaders to optimize staffing models, scheduling practices, and labor utilization.
- Participate in recruiting, hiring, onboarding, and retention initiatives for janitorial management and frontline teams.
- Deliver advanced coaching, training, and leadership development programs.
- Foster a culture of accountability, engagement, safety, and continuous improvement.
Client & Stakeholder Management- Build and maintain strong relationships with clients, facility management teams, and internal stakeholders.
- Act as a trusted advisor on janitorial operations and service delivery improvements.
- Support contract transitions, new business implementation, and operational start-ups.
- Participate in client presentations, business reviews, and service improvement initiatives.
Financial & Administrative Management- Assist with budget development, labor forecasting, and operational planning.
- Monitor operational metrics, costs, productivity, and inventory management.
- Analyze performance data and generate reports identifying trends, opportunities, and corrective actions.
- Ensure efficient management of equipment, supplies, and cleaning chemical inventories.
Qualifications- High school diploma or equivalent required; Associate's or Bachelor's degree in Facilities Management, Business Administration, Environmental Services, or related field preferred.
- Minimum 7-10 years of progressive janitorial, custodial, environmental services, or facilities management experience.
- Minimum 3-5 years of leadership experience managing managers, supervisors, and large frontline teams.
- Demonstrated expertise in commercial cleaning operations, floor care, equipment management, and custodial best practices.
- Strong knowledge of OSHA standards, workplace safety requirements, and environmental compliance.
- Proven ability to lead multiple sites, large teams, and complex operations.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication, presentation, and interpersonal abilities.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
Physical Requirements- Ability to walk facilities and conduct inspections for extended periods.
- Ability to occasionally lift up to 50 pounds.
- Ability to climb stairs, bend, stoop, and reach as required for inspections and operational support.
- Ability to work flexible schedules, including evenings, weekends, and emergency response situations when necessary.
- Ability to travel between locations as required.
