Salesforce

Policy Operations

Salesforce$117K — $176K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in trust and safety, investigations, policy enforcement, or similar fields
  • Experience managing complex investigations from start to finish
  • Strong judgment in making decisions with incomplete information
  • Familiarity with legal and sensitive matters
  • Excellent written communication and cross-functional advisory skills
  • Experience designing operational workflows and quality programs
  • Ability to analyze case data and improve performance using metrics
  • Hands-on experience with AI tools and automation technologies

Responsibilities

  • Review reports and conduct investigations on sensitive policy matters
  • Maintain clear records of evidence and decisions
  • Manage urgent matters involving legal or reputational risks
  • Identify patterns signaling emerging threats or policy gaps
  • Advise cross-functional teams on policy and risk mitigation
  • Translate complex policy into practical business guidance
  • Develop training and resources to improve issue identification
  • Drive ethical use policy implementation for multiple products
  • Design and optimize investigation workflows and quality assurance processes
  • Utilize AI tools to create reporting workflows and decision-support systems

Benefits

  • Resources to support work-life balance and personal well-being
  • Access to AI agents to enhance productivity
  • Opportunity to influence products that deliver customer satisfaction
  • Professional development to unlock potential
  • Inclusive environment that fosters innovation and collaboration
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Product

Job Details

The Experience
Join the Policy team within Salesforce's Office of Ethical and Humane Use, where you'll help operationalize policy across Salesforce and Slack in areas like AI, trust and safety, platform integrity, child safety, human rights, and regulatory compliance. As a Trust & Safety Operations Senior Analyst, you'll manage sensitive investigations, advise teams across the company, and use AI tools to build faster, more consistent ways of working. This is a hybrid role with three days in office each week.

What You'll Actually Be Doing
  • Review reports, conduct investigations, assess risk, and coordinate enforcement, escalation, or remediation on sensitive policy and safety matters
  • Maintain clear, defensible records of evidence, findings, decisions, and rationale
  • Manage urgent matters involving legal, regulatory, safety, reputational, or customer risk
  • Identify patterns that may signal emerging threats, systemic weaknesses, or policy gaps
  • Advise Legal, Sales, Security, Customer Success, Product, and other teams on policy requirements, customer restrictions, escalation pathways, and risk mitigation
  • Translate complex policy and legal considerations into practical guidance for business and technical teams
  • Develop playbooks, training, decision trees, templates, and self-service resources that improve issue identification and escalation
  • Communicate consequential decisions clearly, even when facts are ambiguous or stakeholders disagree
  • Help drive ethical use policy implementation that scales across multiple products
  • Design and improve workflows for intake, triage, investigation, escalation, enforcement, documentation, and quality assurance
  • Use Claude Code and other AI-assisted tools to build internal applications, agents, automations, reporting workflows, and decision-support systems
  • Prototype solutions directly and partner with technical teams on production engineering, security review, and integration
  • Develop data, reporting, and quality-control mechanisms that improve visibility, consistency, and operational performance
  • Reduce repetitive work while maintaining appropriate human review, legal safeguards, auditability, and accountability


You're Our Person If...
  • You have three or more years of experience in trust and safety, investigations, policy enforcement, compliance, legal operations, fraud and abuse, security operations, risk management, or a related field
  • You've independently managed complex or sensitive investigations from intake through resolution
  • You bring strong judgment and can make defensible decisions amid incomplete facts, significant risk, or competing stakeholder interests
  • You've worked closely with Legal and handled confidential, privileged, regulatory, litigation-related, or otherwise sensitive matters
  • You have excellent written communication, documentation, and cross-functional advisory skills
  • You've designed or improved operational workflows, case-management processes, escalation systems, or quality programs
  • You can analyze case data, identify patterns, and use operational metrics to improve performance
  • You have hands-on experience using AI tools, automation, low-code platforms, scripting, or AI-assisted development to improve operations
  • You can manage urgent priorities calmly and accurately in a fast-moving environment
  • You're comfortable reviewing or being exposed to sensitive, disturbing, or potentially harmful content in the course of conducting investigations


Even Better If...
  • You have experience with Claude Code, coding agents, APIs, SQL, Python, JavaScript, or similar technologies
  • You've built internal tools, agents, automations, or decision-support systems with limited engineering support
  • You have experience in enterprise software, cloud services, collaboration platforms, or other complex technology environments
  • You have knowledge of online safety, platform abuse, child safety, human rights, privacy, or technology regulation
  • You're familiar with Salesforce, Slack, Service Cloud, Tableau, Jira, or comparable case-management and reporting tools


Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

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Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

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Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
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