Application Deadline:

09/29/2026

Address:
VIRTUAL(R)59 - REMOTE/TELETRAVAIL - ON - BMO

Job Family Group:

Technology

The ServiceNow Platform Solution Consultant will lead implementations of Platform capabilities across multiple product domains such as ITSM (IT Service Management), ITOM (IT Operations Management), CMDB (Configuration Management Database), ITAM (IT Asset Management), CSM (Customer Service Management), SPM (Strategic Portfolio Management), SecOps (Security Operations) and more.

The role sits within the ServiceNow Platform Team and is tasked with driving Platform adoption through implementation of solutions leveraging the ServiceNow technology stack.

Responsibilities include:

• Liaises with business stakeholders to understand existing business challenges, needs, and pain points.
• Facilitates discussions and follows a structured approach to plan, elicit, analyze, document, communicate and manage requirements with stakeholders.
• Alignment of business problem statements with appropriate ServiceNow Platform solutions and/or capabilities.
• Lead requirements gathering workshops - working closely with IT and Business stakeholders.
• Function as a SME of the ServiceNow Platform and a domain Product expert
• Follow the Platform SDLC- support documentation of existing business processes / technology, look for opportunities to streamline & automate where appropriate
• Manage & ownership of Agile SDLC artifacts such as EPICs, Stories, Defects, etc
• Support feasibility analysis and recommend SN solutions based on deep understanding of Pros, Cons, Risks, and Trade offs using available technologies / capabilities
• Alignment of solutions with Platform Architecture principles and technical guardrails to ensure solutions are sustainable, supportable, and upgradeable.
• Translate requirements and use cases into test conditions and expected results for products in the QA and UAT (User Acceptance Testing) cycles.
• Support configurations using low-code / no-code capabilities such as Flow Designer, UI Builder, Process Automation Designer, Catalog Builder, Creator Studio, App Engine, Integration Hub and more.
• Embrace emerging technologies such as Gen AI / Agentic AI on the ServiceNow Platform
• Builds exceptional working relationships with business partners and internal stakeholders including BMO technology and BMO business units to deliver desired outcomes.
• Identify and define detailed product requirements and use cases using various techniques, depending on the types of requirements being documented (eg. user stories, requirements documents, use case diagrams, swim lane diagrams, data flow diagrams, etc)
• Participate in reviews of the designs, prototypes and completed products to ensure they fulfill the requirements Leadership Possesses great meeting facilitation skills.
• Support bi-annual ServiceNow Platform Upgrades
• Understanding of enterprise ServiceNow & IT infrastructure operational environment and industry best practice.
• Plans and conducts third-party software analysis / integrations as needed for inclusion in the project solution.
• Identifies, analyzes, and interprets trends or patterns in complex data sets.
• Remains alert to new techniques for insights, analytics, and data visualization, and devises new ways of applying them.
• Recommends approaches to streamline and integrate technological processes in the organization to improve overall efficiency.
• Identifies opportunities to strengthen Platform operations & process maturity, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across BMO.
• Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• 5+ years in a ServiceNow Business Process Consultant or Technical Consultant role.
• Strong ITIL experience and/or certification.
• Additional ServiceNow certifications / credentials is a plus - ie: Certified System Admin (CSA), Micro-certifications
• Demonstrated experience in implementing ServiceNow solutions in large organizations with complex integrations with 3rd party systems
• Possesses analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Demonstrates applied knowledge of one or more ServiceNow product domains such as ITSM, ITOM, SecOps, CSM, ITAM, SAM
• Understands complete Software Development Life Cycle (SDLC) and can apply the applicable portions of the 'Feasibility,' 'Requirements," and 'Analysis' phases.
• Understands Project Delivery Life Cycle (PDLC) processes including SCRUM and Hybrid agile methodologies.
• Demonstrated working experience low-code / no-code configuration, APIs, plugins, and integrations with external systems
• Demonstrates strong writing and documentation skills.
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem-solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards