We focus on building trust in Spotify's advertising platform. This team sits at the center of Product, Engineering, Sales, and business teams, ensuring that our ads ecosystem runs smoothly and delivers a reliable experience for advertisers and listeners alike. As Platform Integrity Lead, you'll play a key role in protecting revenue, strengthening client relationships, and improving how we respond to and learn from incidents across the Ads business.
What You'll Do- Own and evolve the cross-functional incident management process for Spotify's Ads business, ensuring fast, coordinated, and effective resolution
- Act as the central point of coordination across Ads R&D, Sales, Advertiser Solutions, Business Operations, Finance, Legal, and Marketing
- Partner with technical and operational teams to monitor incoming ad serving issues and identify those with meaningful business impact
- Build and improve structured bug intake and ticketing workflows to increase clarity, speed, and accountability across the incident lifecycle
- Identify trends and recurring issues, and partner with Ads R&D to drive long-term solutions
- Lead internal communication strategies during incidents, ensuring stakeholders have clear, timely, and accurate updates
- Collaborate with cross-functional partners to support revenue teams in mitigating revenue loss and maintaining strong client experiences
- Make informed escalation decisions based on incident severity and business impact, ensuring the right level of visibility
- Deliver clear reporting on revenue impact and incident trends to Finance and leadership teams
Who You Are- You have 7+ years of experience in ad operations, product operations, sales systems, or a related role within a digital advertising environment
- You bring 3+ years of experience working with programmatic advertising or technical ad systems
- You understand ad serving, measurement, billing, and order management systems, and how issues in these areas affect revenue and customer trust
- You have experience building and improving operational processes in cross-functional, fast-moving environments
- You are comfortable navigating ambiguity and making decisions that balance technical constraints with business priorities
- You communicate clearly and confidently, and can align stakeholders across different teams and levels
- You use data to inform decisions and can translate complex information into clear actions
- You have experience with incident management processes and tools such as Jira, CRM systems, or reporting platforms
Where You'll Be- We offer you the flexibility to work where you work best! For this role, you can be within the Eastern Standard time zone.
The United States base range for this position is $91,395.00- $130,564.00, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave. These ranges may be modified in the future.
