Overview

The Manager, Physical Security Systems owns the design, standards, and operational integrity of the organization's global physical security systems estate - including CCTV, access control/card readers, intrusion detection, and related infrastructure integrated to a central monitoring location - across a footprint of 100+ sites. This role sets architectural and design standards, troubleshoots system issues, maintains and troubleshoots systems, manages system requests through a ticketing system, and serves as the primary technical liaison to third-party integrators and embedded field technicians. The role also carries governance responsibilities for regulatory and compliance adherence, including Multi-State Lottery (MUSL) Rules and other state lottery security protocols, and acts as the subject-matter expert for RFPs, audits, and regulatory engagement. The Manager reports to the Senior Manager of Security Operations to align systems architecture with day-to-day security operations.

Responsibilities

• Own and evolve the global architecture and design standards for physical security systems - CCTV, access control/card readers, intrusion detection, and centralized monitoring infrastructure.
• Maintain the availability, integrity, and security of all physical security platforms.
• Perform systems health monitoring to verify the availability and performance of servers, applications, and databases, while managing user accounts, permissions, authentication methods, and periodic access reviews.
• Define technical standards, specifications, and configuration baselines applied consistently across all 100+ locations.
• Serve as the escalation point and SME for system troubleshooting across the global portfolio, coordinating resolution with vendors and field technicians.
• Manage relationships with third-party security integrators and embedded/on-site technicians, including performance, SLAs, service quality, and contract compliance.
• Coordinate installation, commissioning, and maintenance activity for new and existing sites in partnership with integrator partners.
• Maintain system documentation, as-built records, and configuration inventories across the estate.
• Partner closely with the Senior Manager of Security Operations to align systems capability with operational security requirements.
• Collaborate with Workplace Services, Data Center Operations Management, IT/Infrastructure, EHS, Facilities, and Legal/Compliance on cross-functional security initiatives.
• Support site GMs and regional stakeholders on local security systems needs within global standards.

Qualifications

Required

• Bachelor's degree in a related field, or equivalent experience.
• Significant experience in physical security systems architecture, design, and operations, ideally across a multi-site or global portfolio.
• Experience supporting mission-critical facilities, data centers, operations, or high-security environments.
• Hirsch Velocity Access Control System certification or the ability to obtain certification within the first 90 days of hire,
• Demonstrated experience managing third-party integrators and vendor relationships.
• Experience supporting regulatory compliance, audits, and RFP processes as a technical SME.
• Strong troubleshooting skills across networked security systems and infrastructure.
• Hands-on experience with physical security hardware devices, including access control, video surveillance, and intrusion detection system components and their functionality.
• Excellent stakeholder management and communication skills, with the ability to work across regions and functions.

Preferred

• Experience in a regulated industry, ideally gaming, lottery, or another highly regulated, security-sensitive sector.
• Familiarity with MUSL rules or comparable state/regional gaming security regulations.
• Experience working with DMP intrusion detection systems, Milestone XProtect video management systems, and Hirsch Velocity Access Control System, or comparable enterprise access control platforms.
• Experience working with High-Security key management and restricted keyway programs.
• Relevant industry certifications (e.g., PSP, CPP, or manufacturer/platform-specific certifications).
• Experience operating in a global or multi-region organization with 100+ physical locations.

Success Profile
• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

#LI-KM1 #LI-HYBRID

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation is $124,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.