M.C. Dean, Inc.

Physical Security System Administrator 1 - San Jose, CA

M.C. Dean, Inc. • $83K — $124K *
San Jose, CA 95123In-Person
Technical Services
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • BS degree with 1+ years experience in tech or HS diploma with 3+ years experience
  • Experience with physical security systems and troubleshooting
  • Familiarity with Windows patching and vulnerability remediation
  • Basic knowledge of networking, VLANs, and routing
  • User support experience in enterprise-level security systems

Responsibilities

  • Monitor, maintain, and test electronic security systems
  • Provide Tier 1 helpdesk support for end users
  • Triage helpdesk calls and utilize a ticketing system for tracking
  • Support daily operations by reviewing system logs
  • Perform root cause analysis on significant system issues
  • Implement and maintain updates for various security management systems
  • Troubleshoot and audit physical security systems for access and monitoring issues

Benefits

  • Collaborative team culture focused on innovation
  • Support for career development through training and tuition reimbursement
  • Open communication with leadership
  • Comprehensive benefits package including medical and dental insurance
  • 401k Retirement Plan with employer contribution
Full Job Description
We are seeking a Physical Security Systems Administrator 1 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.

Responsibilities

What you'll do: In this role you will be working as part of a team to monitor, maintain, and test Physical Access Control, CCTV, PSIM and other electronic security systems and support implementation, troubleshooting and maintenance of Information Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support for clients enterprise physical security system.

Main responsibilities include but are not limited to:

  • Provide assistance to end users in accessing and using client Physical Security systems (CCURE, Lenel, Genetec, etc.)
  • Answer Help desk phone calls; triage initial phone calls providing support and determine when escalation is required.
    Utilize technology-based problem tracking system (i.e., ticketing system) to document helpdesk phone calls; document troubleshooting steps prior to completing ticket and or escalating to next level of support.
  • Support daily operations to include monitoring and reviewing system logs.
  • Performs root cause analysis on significant issues at appropriate level of support.
  • Implementation and maintenance of updates and enhancements of Security Video Management
    System, Security Key Management System, Security Access Control System Inventory
    Management System, Visitor Management System and other systems
  • Programming of software for new and existing Physical Security Systems
  • Updating Security System configurations as required by project
  • Deployment of firmware and software updates to the Security Systems as
    required by project
  • Updates of the System Programming Standards (Naming Convention,
    Configurations, etc.) as required by project;
  • Troubleshoot and audit physical security systems as it relates to access, monitoring, video, or other related issues

Qualifications

Ability to travel up to 10%

Education/Experience:
  • BS degree and 1+ Years of progressive experience or HS Diploma or Equivalent and 3+ Years of progressive experience
  • Requires some system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.
  • Demonstrated understanding of Windows patching and vulnerability remediation.
  • Basic knowledge of large-scale networking, VLANS and routing.
  • Requires reliable attendance at customer site during work hours required by customer.
  • 1+ years troubleshooting physical security systems in an enterprise environment to include Access Control, Key Box Management, and Video surveillance systems
  • 1+ years experience in deploying or auditing physical security systems such as new site programming, new hardware additions, and validating correct system programming for building objects
  • 1+ years experience working on IT related systems such as servers, workstations, and network switches

What we offer:
  • A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
  • An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
  • Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
  • Open and transparent communication with senior leadership as well as local office management.

We offer an excellent benefits package including:
  • A competitive salary
  • Medical, dental, vision, life, and disability insurance
  • Paid time off
  • Tuition reimbursement
  • 401k Retirement Plan
  • Military Reserve pay offset
  • Paid maternity leave

Abilities:
  • Exposure to computer screens for an extended period of time.
  • Sitting for extended periods of time.
  • Reach by extending hands or arms in any direction.
  • Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
  • Listen to and understand information and ideas presented through spoken words and sentences.
  • Communicate information and ideas in speaking so others will understand.
  • Read and understand information and ideas presented in writing.
  • Apply general rules to specific problems to produce answers that make sense.
  • Identify and understand the speech of another person.

Pay Range

USD $83,120.00 - USD $124,680.00 /Yr.

About M.C. Dean, Inc.

M.C. Dean, Inc. Careers

There has never been a better time to explore the job opportunities at M.C. Dean, Inc., a leader in innovative engineering and integration solutions. This company stands as a beacon of innovation and leadership in the industry, offering a plethora of career paths for both seasoned professionals and those seeking internships.

Work You’ll Do

Join M.C. Dean, Inc.'s dynamic team to assist in transforming operations and enhancing systems with cutting-edge technology and sustainable practices. M.C. Dean, Inc. leads with a unique blend of advanced engineering, excellence in execution, and a commitment to environmental sustainability.

Innovative Work

M.C. Dean, Inc. is home to a large group of dedicated professionals who thrive at the intersection of technology, industry expertise, and digital innovation. The team is tasked with delivering targeted solutions that propel businesses forward, making M.C. Dean, Inc. a pivotal player in technological advancements.

Do Innovative Work

Professionals at M.C. Dean, Inc. are encouraged to push the boundaries of what is possible, utilizing their skills to drive progress and innovation. The company’s commitment to professional growth and diversity training ensures that every team member has the opportunity to excel.

Be Part of a Great Team

Working at M.C. Dean, Inc. means being part of a culture that values diversity, leadership, and professional growth. The team benefits from a collaborative environment that fosters networking and innovation, all while contributing to impactful projects.

Future-Proof Your Career

M.C. Dean, Inc. offers job opportunities that allow for significant career advancement, supported by comprehensive benefits, robust training programs, and a commitment to professional development. The path to leadership is clear and attainable, with resources that support continuous learning and career progression.

Explore

Professionals and interns at M.C. Dean, Inc. engage in projects that redefine industry standards and push the envelope of what technology can achieve in both public and private sectors.

The M.C. Dean, Inc. Employment Experience

M.C. Dean, Inc. is dedicated to creating a workplace where diversity is celebrated, and innovation is the norm. Employment at M.C. Dean, Inc. means joining a global team known for its strategic approach to solving complex challenges.

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Learn more about M.C. Dean, Inc.
Size
5,001 employees
Industry
Technical Services
* Ladders Estimates

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