Your role involves operations, quality performance for pharmacy services and, above all, caring to meet the needs of patients, customers and staff. Our hospital-based and retail pharmacy services reflect our mission of making life better for others. With professionalism and compassion, you will ensure that mission is followed throughout the pharmacy and reflected in every interaction.

The Pharmacy Operations Manager is responsible for the execution of operational, financial, , safety, regulatory, and quality performance objectives for pharmacy services at their designated site.  

The Pharmacy Operations Manager provides support and managerial assistance to the Pharmacy Director by managing daily operations in pharmacy services that include:  Staffing and scheduling; orientation and on-boarding; education and competency assessment; completing annual reviews; financial stewardship; maintaining operational standards; conducting safety reviews, and implementing quality measures. 

Works collaboratively with administrative, medical, nursing, and support staff of Legacy Health to provide the safe, cost-effective medications and services to customers. 

The Operations Manager has all operational direct reports.

Education: 

• Bachelor’s degree in Pharmacy required. 
• Advanced degree preferred. 
• PGY-1, PGY-2 Health-System Admin Residency, or preferred.

Experience: 

• Three year’s work experience related to area of responsibility. 
• Supervisory or management experience preferred.

Skills:

• Decision Making: Makes decisions with significant, broad implications for the management and operations of pharmacy services at a system/site level. Participates in decisions on overall strategy and direction of pharmacy services. 
• Problem Solving: Addresses problems that are broad, complex, and abstract, often involving system-wide issues and requiring substantial creativity, resourcefulness, and staff engagement to resolve. Applies critical thinking, change management, negotiation, and diplomacy to develop solutions. 
• Independence of Action: Works independently with limited supervision. Establishes priorities, develops plans and allocates resources. 
• Written Communication: Communicates complex information effectively in writing to all levels of staff, management, and external customers across functional areas. 
• Oral Communication: Communicates complex concepts verbally and addresses sensitive situations, resolves conflicts, negotiates with, motivates, and persuades others. 
• Knowledge: with the ability to use them in complex and/or unprecedented situations across multiple functional areas. Experience using daily technology tools (e.g., spreadsheets, etc.)
• Teamwork: Actively engages team in opportunities and decision-making to improve processes and issue resolution. Fosters and leads collaborative teams to drive and achieve business and operational goals. 
• Team Building: Supervises and coaches individuals and teams to meet performance expectations. 
• Customer Service: Leads initiatives to meet or exceed customer service standards and expectations in assigned area(s) and/or across multiple areas in a timely and respectful manner. 
• Leading Change: Leads and conducts projects or process improvement initiatives within the service area. Aligns priorities with system strategic direction.
• Personnel Management: Provides self-directed reflective leadership. Ensures a safe work environment for leadership and staff alike. Follows up on all personnel related issues in a meaningful, just and coaching manner.

Licensure/Certification: 

• Current Registered Pharmacist License (RPh) for applicable state required.
• Board certification preferred if overseeing a specialized area.

To learn more about our employee benefits click here: www.legacyhealth.org/For-Health-Professionals/careers/benefiting-you