People Operations Lead

Reducto

$120K — $150K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of People Operations/HR experience, including first-time manager support.
  • Proven ability in handling sensitive employee relations situations.
  • High emotional intelligence and ability to build trust with employees.
  • Strong operational capabilities to manage complex HR processes from start to finish.
  • Experience in enforcing and communicating policies effectively.

Responsibilities

  • Build and maintain strong relationships with employees to understand their needs.
  • Guide employee relations matters with discretion and sound judgment.
  • Manage the entire employee lifecycle, ensuring smooth onboarding and exiting.
  • Support first-time managers with training and retention strategies.
  • Create and maintain easily accessible HR documentation and policies.
  • Operationalize performance management processes and ensure fair assessments.
  • Oversee payroll and benefits administration, streamlining workflows with technology.

Benefits

  • Unlimited PTO for work-life balance.
  • Daily free lunch with team members.
  • Commuter reimbursement for travel costs.
  • Comprehensive medical, dental, and vision insurance.
  • Health and wellness budget for fitness-related expenses.
  • Flexible parental leave policy.
  • 401k plan with a 4% company match.
Full Job Description
The Opportunity

We're looking for our first People Operations Lead to help build the HR function from the ground up. You'll partner directly with our founders and leadership to shape the employee experience end to end, from the moment someone joins through every milestone of their time here. This is a hands-on, high-touch role where you'll own from onboarding to how we develop and retain world class talent.

What You'll Do
  • Be the trusted person employees come to. Build genuine relationships across the company and keep a real pulse on what people are happy about, what they're not, and what we can do better, then act on it.
  • Own employee relations: Guide people and managers through the moments that matter (leaves, life events, hard conversations, exits,...) with discretion and judgment that protect both our people and the company
  • Run the employee lifecycle end to end. Own a seamless onboarding and offboarding experience and every change in between (including coordinating things like immigration processes with outside counsel).
  • Support our managers. Coordinate enablement for our many first-time managers and partner with them on feedback, development, and retention so employees feel they're progressing and fairly assessed at Reducto.
  • Make it easy to know how we work. Maintain clear, accessible documentation and policies so people can easily find what they need, and enforce and disseminate those policies consistently and fairly.
  • Support our performance process. Help operationalize performance cycles and, over time, support calibration across managers (Partner closely on the design).
  • Help keep the trains running. Manage payroll inputs and benefits administration and partner with vendors and look for ways to streamline workflows with modern tooling and AI.
You'll thrive Here if You :
  • Have employee relations experience. You've handled sensitive, high-stakes people situations correctly before.
  • Have High EQ and warmth. People naturally feel comfortable coming to you; you build trust quickly and at every level.
  • Have Operational rigor. You can take a program: onboarding, immigration, a leave process, and run it cleanly from beginning to end without dropping details. You like building from scratch.
  • Handle confidential information thoughtfully and know what to share, with whom, and when.
  • Comfortable enforcing and disseminating policy. You can operate, communicate, and uphold policies and programs
  • Have 5+ years of People Operations / HR experience, ideally including some exposure to first-time-manager support and programs for managers.
Bonus points if you
  • Experience designing performance cycles and facilitating calibration meetings.
  • Compensation and leveling knowledge.
  • HR systems / HRIS implementation experience.
  • Familiarity with immigration processes (H-1B, green cards, TN visas)
  • Learning & development instincts.
  • Experience scaling a startup through rapid growth, and comfort using AI tools to streamline HR workflows.

Why Reducto
  • Impact: Your work directly shapes how the world's best AI companies access and use enterprise data.
  • Speed: We move fast, ship often, and iterate in days, not months.
  • Learning: Work alongside world-class engineers, operators, and founders who care deeply about product, precision, and velocity.

Benefits
  • Unlimited PTO, because great work requires recharging.
  • Daily Lunch, enjoy free lunch with teammates in the office.
  • Commuter Reimbursement, we'll cover your transportation costs.
  • Comprehensive Insurance, medical, dental, and vision.
  • Health and Wellness Budget, up to $150 per month for wellness spending such as gym memberships or fitness classes.
  • Parental Leave, flexible scheduling that works for you and your family.
  • 401k + 4% company match

This is an in-person role based in our San Francisco office. We're an early-stage company, we move fast and work hard. Please apply only if that excites you.

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