The Opportunity

The People team is building the infrastructure that streamlines and optimizes every talent decision at Flock, and People Operations is the discipline that makes the machine run. Today, too many of our recurring processes live in people's heads, and the inbox absorbs the overflow. We are hiring an expert operator to architect the processes, connect the endpoints, and make the employee experience thoughtful from end to end: onboarding, offboarding, leaves, compliance, and the full employee lifecycle. A well-run ops function is invisible. That is the goal.

You are an IC operator and a builder. You start with the customer problem, map how the work actually flows, and redesign it so it is faster, cleaner, and repeatable. You treat systems and automation as your lever, not an afterthought, and you measure success by the time you give back to HRBPs and the friction you remove for employees. You move fast on a framework, you are rigorous enough that nothing falls through the cracks, and you would rather ship a v1 and iterate than wait for perfect.

How You'll Make an Impact

• Architect and document the employee lifecycle end to end: onboarding, offboarding, transfers, promotions, and leaves, so every process has an owner, a documented workflow, and a feedback loop.
• Find where the People team and our HRBPs lose time, redesign the work, and give that time back, then prove it with before-and-after numbers.
• Own our HRIS (Rippling) as the primary system administrator: configure, integrate, and automate to remove manual, transactional work.
• Build the playbooks, templates, and self-service that let HRBPs and managers handle operational work without escalating.
• Run a real change process for people systems and processes: request, test, deploy, and iterate, so changes are never ad hoc.
• Own People Operations compliance: I-9 and E-Verify, state registrations, labor-law postings, policy updates, records management, and audit readiness.
• Serve as the escalation point for complex employee situations that cross multiple systems.
• Instrument the function: baseline HRBP admin time, process cycle times, manual steps, and system utilization, and report against them.
• Partner cross-functionally with Total Rewards, Recruiting, Benefits, and People Data so operations, systems, and the employee experience line up.

The Skillset

• 4 to 8 years in People Operations, HR Operations, or an operationally-focused generalist role, ideally in high-growth tech or SaaS.
• Hands-on HRIS administration (Rippling experience a plus; Workday, BambooHR, or Personio equivalent).
• Process design: you can map a workflow, find the bottleneck, and rebuild it for efficiency.
• An automation and tooling mindset: you build from first principles and are energized by removing manual work.
• Data fluency: you pull, read, and act on operational metrics without needing a data team for the basics.
• Working knowledge of multi-state US employment compliance.
• Excellent written communication: you can write a process doc anyone can follow.
• Operational rigor and judgment: detail-oriented and deadline-driven, and you know when to follow the process and when to escalate.

Nice to Have

• HRIS implementation or full-cycle deployment experience.
• PHR, SPHR, or SHRM-CP certification.
• Multi-state or multi-entity operations experience.
• Experience enabling HRBPs in a partner model.

90 Days at Flock

• First 30 days: Find where we lose time. Interview every HRBP and each discipline owner on the team, build a ranked efficiency-opportunity inventory across all people processes, baseline the operations metrics (HRBP admin time, cycle times, manual steps, system utilization), and ship 2 to 3 quick wins.
• By 60 days: Turn the top opportunities into designed solutions and implement the ones we agree on. Build HRBP playbooks and self-service, scope the automations, and stand up a light change process so system changes are tested and deployed, not improvised.
• By 90 days: Your top efficiencies are live and adopted, HRBPs measurably spend less time administering, at least two automations or fixes are running, and you have a forward roadmap of the efficiency and automation work worth tackling next quarter.

Salary & Equity

In this role, you'll receive a starting salary between $100,000 and $150,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

Location

We're building the impossible, together. To drive innovation through in-person collaboration, we're prioritizing candidates in our key hubs: Atlanta, Austin, Boston, Chicago, Denver, Los Angeles, New York City, and San Francisco. While we value the energy of our hub communities, we embrace remote work and welcome applications from exceptional talent across the United States.

The Perks

Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.

Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.

Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

WFH Stipend: $150 per month to cover the costs of working from home.

Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.

Home Office Stipend: A one-time $750 to help you create your dream office.