People Operations ManagerWhat You'll Bring- 7+ years of progressive Human Resources or People Operations experience
- 3+ years leading and developing people
- Strong employee relations and manager coaching experience
- Multi-state employment law and leave administration expertise
- Experience scaling people programs in a growing organization
- Strong communication, influence, and relationship-building skills
- Experience with HRIS, payroll, benefits, and workforce systems
- Experience with UKG Ready or advanced HRIS implementations preferred
- Bachelor's degree and/or relevant HR certifications preferred
Pre-Hire Screening Requirements:- Criminal Background Check: Federal, State, County
- 5+ years Satisfactory Motor Vehicle Record
- Employment & Education Verification
- 5-panel Drug Screen, in accordance with state regulations
Detailed Job Description
Position Title: People Operations Manager
Reports To: Director of People Operations
Travel: 0-10%
FLSA Status: Salaried, Exempt
EEOC Class: Manager
Last updated: 07/07/2026
Salary: $85,000+ (DOE)
Position Summary: The primary responsibility for this position is to advise employees and leaders on policies and procedures related to employment at Sprague. The People Operations Manager will oversee activities related to the entire employee lifecycle, from talent acquisition to hiring and onboarding, training, payroll, benefits, performance, advancement, disciplinary actions, and terminations. The People Operations Manager will administer programs that support Sprague's business objectives, mission, and values. The People Operations Manager will assist the Director of People Operations by advising on talent engagement and personnel management strategies that enable Sprague to scale effectively while promoting a diverse and inclusive culture.
Essential Duties and Responsibilities:Recruiting & Onboarding- Plan, direct, supervise, and coordinate work of team members and cross-functional teams supporting hiring, onboarding, and people operations activities
- Develop and maintain job descriptions and pay bands for each role, ensuring compliance with FSLA guidelines
- Employee Relations & Retention
- Serve as a link between managers and employees by answering questions, advising on personnel management concerns, and helping to resolve problems
- Evaluate and enhance employee engagement programs to drive performance and prevent turnover
- Manage employee terminations, off-boarding, and exit interviews
Payroll Processing- Oversee payroll, ensuring accuracy and timeliness in timecard reporting, payroll calculations, deductions, adjustments, and dispute resolution
Compensation, Benefits & Leave Administration- Analyze, advise, and report on compensation and benefits programs and budgets, ensuring compliance with ACA, federal, and state regulations
- Regularly assess market rates by role, advising leaders on starting wages, performance, and tenure increases according to scheduled evaluation cycles
- Administer compensation, benefits, and performance management systems
- Coordinate benefits open enrollment, providing guidance and assistance to employees as appropriate
Jurisdictional Compliance- Evaluates employment and management practices to ensure compliance with federal, state, and local regulations, tracking and reporting statistical data with accuracy and timeliness
- Interpret and implement policies, communicating changes and enforcement practices to employees and all levels of leadership
Safety & Incident Management- Support Safety Manager in the administration of Workers' Comp, safety, and general liability programs, including investigating, reporting on, and managing and claims
- Foster commitment to safety-forward practices and performance management for all roles and levels of leadership
- Communicate standards and data related to safety and liability to senior and frontline management levels
Knowledge, Skills, and Abilities:- Knowledge of people operations principles related to talent acquisition, employee engagement, performance management, labor relations, and personnel information systems
- Knowledge of business management principles involved in budgeting, strategic planning, and resource allocation
- Knowledge of and ability to interpret laws, policies, and regulations related to employment contracts, compensation, benefits programs, labor and employee relations, safety and working conditions, performance management, terminations, and records retention
- Ability to analyze, interpret, and present statistical data from internal and external sources
- Ability to communicate effectively verbally and in writing, with peers, team members, and leaders at all levels
- Ability to recognize indicators of performance in systems and behaviors, and recommend actions to improve or correct performance
- Ability to manage time and priorities for self and others
- Ability to navigate conflict, settle disputes, resolve grievances, and facilitate solutions that support the organization's business objectives and values
- Proficiency in computer software and systems including, but not limited to Microsoft Office (Word, Excel, Outlook), ATS, HRIS, Payroll, and Benefits Programs
Education and/or Experience:- 7+ years experience in People Operations / Human Resources
- 3+ years experience in managing people
- Bachelor's degree and/or equivalent People Operations certifications or licenses
Environment and Physical Demands- Constantly sitting at a desk to operate a computer, telephone, and other office equipment
- Constantly communicating with internal and external customers by telephone, in-person, and over email
- Frequently walking and/or stooping to access files, equipment, and supplies
- Occasionally lifting up to 50lbs
- Social distancing practices include mandatory use of masks in proximity of others in the office
Salary Description
$85,000 + Bonus
