Job DescriptionRole PurposeAs People & Culture Director, you'll drive HR and initiatives such as hiring, benefits, employee relations and training programmes, to ensure compliance for hotel team members. You'll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings the brand to life. You'll also coach the General Manager and leadership team on all people-related issues.
Key AccountabilitiesPeople
- Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.
- Educate and train managers on HR disciplines to foster productivity and enhance performance
- Welcome and conduct new team member orientation.
- Oversee maintenance of accurate and up-to-date personnel files and records for all employees.
- Ensure hiring standards and applicable laws and regulations are followed.
- Build great relations with outside contacts.
Financial
- Help create and work within the HR budget.
- Monitor staffing and labour standards to manage costs.
- Mitigate financial risks associated with employee relations issues.
- Identify and analyse local compensation and benefits practices to ensure financial competitiveness.
Guest Experience
- Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
- Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction.
- Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
Responsible Business
- Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
- Ensure compliance with relevant employment laws and hotel or company policies and procedures.
- Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes.
- Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.
- In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation.
- Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.
Accountabilities
This is the top HR role in a large, luxury, resort, or major flagship hotel with extensive facilities and services, a number of major outlets, and catering and convention facilities. Typically manages HR colleagues and admin team.
Key Skills & Experiences- Bachelor's degree / higher education qualification / equivalent
- 4 years' of related experience in HR
- Some supervisory experience also preferred
- Professional HR designation preferred
- Ability to maintain confidentiality to the extent possible in all HR related matters
- Must speak local language(s)
- Other languages preferred
What you can expect from us:We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Salary Range: $120,000-130,000 USD
