Req ID: 390524

We are currently seeking a Pega Lead System Architect (LSA) to join our team in Irving, Texas (US-TX), United States (US).

We are seeking a highly experienced, strategic, and hands-on Pega Lead System Architect (LSA) to spearhead the production support, maintenance, and stabilization efforts for a critical enterprise Pega project. In this role, you will lead a dedicated support team, interface directly with US business stakeholders, and serve as the ultimate technical authority for resolving complex architectural, integration, and performance issues.

Key Responsibilities

Technical Leadership & Oversight

• Act as the primary Technical Authority and escalation point for all high-priority (P1/P2) production incidents.
• Lead a team of support and maintenance engineers, providing architectural governance and code review alignment.
• Define and enforce best practices for Pega guardrails, security compliance, and production hotfix deployments.

Production Stabilization & Architecture

• Troubleshoot and remediate complex architectural bottlenecks, memory leaks, and severe performance issues.
• Manage infrastructure and platform health utilizing Pega PDC (Predictive Diagnostic Cloud), AWS/Cloud monitoring tools, and log analyzers.
• Oversee platform upgrades, patch applications, and structural changes to ensure zero-downtime operations.

Client & Stakeholder Management

• Partner closely with US-based business leaders, product owners, and infrastructure teams to communicate system status and risk mitigations.
• Translate complex operational issues into business-friendly language and provide strategic roadmaps for long-term system stability.
• Conduct Root Cause Analysis (RCA) meetings for critical outages and present remediation strategies to senior leadership.
• DevOps & Release Management
• Govern the CI/CD pipeline and branching strategies using Pega Deployment Manager to ensure safe, automated hotfix deliveries.
• Collaborate with development teams to ensure smooth knowledge transfer and transition of new features into the production environment.

Required Skills & Qualifications

Core Pega & Leadership Experience

• 10+ years of enterprise IT experience,
• 5 + years acting as a certified Pega LSA.
• Proven track record of leading application support, maintenance, or operations for large-scale, high-volume Pega applications.
• Expert-level knowledge of Pega Architecture, Enterprise Class Structure (ECS), Security models, Agents/Job Schedulers, and async processing.
• Strong expertise in complex enterprise integrations (REST, SOAP, Kafka, JMS) and relational database tuning (Oracle, PostgreSQL, SQL Server).
• Modern Pega Architecture (Preferred)
• Hands-on familiarity with Pega Cloud, AWS/Azure deployments, and modern UI architectures like Pega Constellation or Theme Cosmos.
• Soft Skills & Communication
• Exceptional verbal and written communication skills, with extensive experience working directly with US-based enterprise clients.
• Strong crisis management skills with the ability to lead technical teams under high-pressure outage scenarios.

Certifications (Preferred)

• Pega Certified Lead System Architect (PCLSA)

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $123,525.00 to $205,875.00This range reflects the minimum and maximum target compensation for the position across all US locations.

Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits

#LI-NorthAmerica

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use [redacted].com, [redacted].com and [redacted].nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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