What will you do?- Provide world class user support to a wide variety of employees on a day-to-day basis, resolving issues in a timely fashion with a high level of customer satisfaction.
- Use your outstanding organizational and communication skills to stay on top of ongoing issues and manage situations involving multiple teams, both technical and business.
- Perform system health check, monitoring, alerting, and corresponding action as required.
- Lead the investigation and analysis of application operational failures through to resolution, and drive follow-up for root cause identification.
- Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks.
- Responsible for ensuring the production and maintenance of high-quality support documents and processes.
- Write simple SQL queries against database and generate reports.
- Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners.
What do you need to succeed? - Experience with Pega platform and Pega-based applications.
- Experience with AI-powered, application support-focused solutions
- Experience with architecture/process workflow analysis and design.
- Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
- Excellent interpersonal and communication skills (verbal and written)
- Basic knowledge and troubleshooting of SQL, Unix, Job Scheduling etc.
- Experience with monitoring tools and creating dashboards on ELK stack, Dynatrace, and PagerDuty
- Flexibility to be part of a rotational on-call support model.
The base compensation range for this role in the posted location is: 79,000 to 102,000.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
