Enterprise Customer Success ManagerLocation: Hybrid - San Francisco, California, or Atlanta, Georgia
Seniority: Senior / Principal (5-8 years)
We're looking for an experienced
Enterprise Customer Success Manager to own and drive success across a strategic portfolio of enterprise customers. This is a
senior, consultative role for someone who thrives in complex, data-driven environments and enjoys partnering with executive-level stakeholders.
You'll act as a trusted advisor, ensuring customers realize measurable value, adopt solutions effectively, and achieve their business goals throughout the full customer lifecycle.
What you'll do- Own a book of enterprise customers, driving value, adoption, retention, and expansion
- Build and execute customer success strategies aligned to business goals, KPIs, and outcomes
- Use data to identify trends, forecast account health, and tell compelling value stories
- Proactively identify and mitigate churn risks, leading cross-functional action plans
- Partner closely with Sales, Solutions Consultants, and internal teams on account planning
- Engage senior stakeholders (Director level and above) as a trusted advisor
- Manage complex customer situations and escalations with confidence and empathy
What we're looking for- 5-8 years of experience in Customer Success, Account Management, or a consultative client-facing role
- Proven experience managing enterprise accounts in a B2B SaaS or technology environment
- Strong data analysis and storytelling skills
- Experience building success plans, value frameworks, and adoption strategies
- Comfortable working cross-functionally and influencing without authority
Nice to have- Experience with Digital Operations / IT Operations environments
- Familiarity with maturity models and value realization frameworks
- Background in fast-growing, data-driven SaaS companies
