Stripe

Payments Performance Strategist, Network Cost

Stripe • $130K — $180K *
San Francisco, CA 94112In-Person
Finance & Insurance
8 - 10 years of experience
4 weeks ago
Job Overview by Ladders

Qualifications

  • 10+ years of experience in payments or operations at a leading technology company or consultancy in the payments industry
  • Deep expertise in card network costs at the acquirer level
  • Deep expertise in interchange and scheme fees at the merchant level
  • Understanding of e-commerce payments and cards-based payment processing
  • Familiar with card network rules and regulations, including PSD2/PSD3
  • Ability to build collaborative relationships with cross-functional teams
  • Proven self-starter with capability to drive business results without significant supervision

Responsibilities

  • Lead discussions with existing and prospective merchants on optimization strategies
  • Train and equip the Sales team with tools for merchant interactions
  • Create optimization narratives and tools supported by robust analysis
  • Deploy sophisticated optimization playbooks across Stripe's customer portfolio
  • Synthesize customer feedback to inform Stripe's product roadmap
  • Feedback on tools to improve self-serve offerings

Benefits

  • Access to a collaborative and innovative work environment
  • Opportunities for professional growth and development
  • Collaboration with cross-functional teams in a dynamic sector
  • Engagement with a diverse range of merchants and industries
  • Flexible working environment with focus on results
Full Job Description
What you'll do

The Global Payments Performance team will be responsible for leading data-driven discussions with existing and prospective merchants on optimization strategies across a variety of areas including, card network costs, acceptance, fraud, and cross-border flows to start. You will be instrumental in building our optimisation narratives/tools and delivering on our merchant engagement model. You will also collaborate with Sales, deploying your knowledge to differentiate Stripe to win deals, and partner with our Customer Success organization to ensure that merchants are successful working with Stripe.
Responsibilities
  • Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
  • Serve as both an internal and merchant-facing expert on payment optimisation strategies.
  • Gather and build on Stripe's wide-ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis.
  • Use existing tools to deploy sophisticated optimization playbooks and analyses across Stripe's customer portfolio.
  • Synthesise and relay customer feedback and our findings to inform Stripe's product roadmap.
  • Provide feedback on our tools and playbooks to help continuously improve our self serve offerings
Who you are
Minimum requirements
  • 10+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry.
  • Deep expertise in card network costs is required at the acquirer level
  • Deep expertise in interchange and scheme fees at the merchant level
  • Understanding of e-commerce payments, cards based payments processing and optimization strategies
  • Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3)
  • A proven ability to build collaborative working relationships with cross-functional teams.
  • The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment.
  • A proven ability to be a self-starter capable of driving business results without significant supervision.
  • Experience presenting directly to merchants
  • Serve as a subject matter expert providing both internal and customer-facing advisory in the payments domain.
  • Develop optimization playbooks and stay updated on industry best practices and Stripe innovations
  • Excellent verbal and written communication skills.
  • Strong data processing, organizational and analytical skills.
Preferred qualifications
  • Experience with SQL, dashboard building, modeling, or reporting
  • Experience presenting to senior business leaders

About Stripe

Stripe is a technology company that builds economic infrastructure for the internet. Businesses of every size—from new startups to public companies—use our software to accept payments and manage their businesses online. Stripe helps new companies get started and grow their revenues, and established businesses accelerate into new markets and launch new business models. Stripe powers businesses all over the world, from the new startup that just launched yesterday to the Fortune 500 companies that we all know and love. Stripe is headquartered in San Francisco, with offices in Dublin, London, Paris, Singapore, Tokyo, and more.
Learn more about Stripe
Size
4,000 employees
Industry
Finance & Insurance
Founded
2010
* Ladders Estimates

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