Hospital for Special Surgery

Patient Services Coordinator - Dr. Lane

Hospital for Special Surgery$76K — $85K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2-4 years of experience in a customer service role
  • Proficiency in automated office tools, particularly word processing software
  • Experience working in a healthcare environment is preferred
  • Experience with EMR systems, especially Epic, is highly desirable
  • Associates degree required; Bachelor's preferred

Responsibilities

  • Assist in negotiating physician managed care contracts
  • Coordinate physician enrollment in managed care plans
  • Ensure compliance of managed care companies with negotiated contracts
  • Resolve payment issues with insurance payors
  • Act as a liaison between physician offices and insurance payors
  • Schedule and document PHO-related meetings
  • Create and maintain tracking logs for insurance payor issues
  • Oversee PHO phone line and assist with urgent physician office inquiries

Benefits

  • Opportunities for professional development
  • Access to healthcare benefits
  • Supportive work environment
  • Flexibility in job responsibilities
  • Participation in team-oriented projects
Full Job Description
Emp Status
Regular Full time

Work Shift

Compensation Range
The base pay scale for this position is $36.98 - $41.14. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing
JOB DESCRIPTION

YEARS OF EXPERIENCE REQUIRED
Word processing skills and strong customer service experience. 44928 Secretarial

YEARS OF EXPERIENCE PREFERRED
Healthcare setting Proficiency in automated office productivity tools (e.g. word processing software). Proficiency with EMR - Epic highly desirable. Experience in health care setting.

PHYSICAL WORKING CONDITIONS
Sitting in a comfortable position with frequent opportunity to move about Sitting in a comfortable position with frequent opportunity to move about the department and traverse the hospital campus. Examples: executive, management, administrative and secretarial positions.

ENVIRONMENTAL WORKING CONDITIONS
Comfortable indoor area Located in a comfortable indoor area. Examples: executive, management and secretarial positions.

HAZARDS OSHA
~Category 3 Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.

POSITION & UNIT ACCOUNTABILITIES
  • Develops/Manages Processes & Systems - Assists with contracts Assists in the negotiation of physician managed care contracts, analytics, and financial modeling.
  • Upholds Standards/Expectations of HSS Staff - Coordinates enrollment Coordinates physician enrollment in managed care plans.
  • Upholds Standards/Expectations of HSS Staff - Ensures compliance Ensures compliance of managed care companies with negotiated contracts.
  • Upholds Standards/Expectations of HSS Staff - Resolves payor issues Followsup and resolving payment issues with Insurance Payors.
  • Upholds Standards/Expectations of HSS Staff - Acts as liaison Acts as a liaison between physician offices and Insurance Payors.
  • Upholds Standards/Expectations of HSS Staff - Assists with meetings Schedules, coordinates, and documents for all PHO related meetings.
  • Maintains Documentation & Manages Information - Maintains tracking logs Creates and maintains tracking logs for Insurance Payor issues and accountability for closing out items.
  • Upholds Standards/Expectations of HSS Staff - Oversees PHO line Oversees PHO phone line, answers and responds to inquires, and assist with urgent physician office issues.
  • Upholds Standards/Expectations of HSS Staff - Attendance Maintains satisfactory attendance record.
  • Upholds Standards/Expectations of HSS Staff - Maintains punctuality Reports for duty punctually.
  • Upholds Standards/Expectations of HSS Staff - Adjusts to change Adjusts to changing situations and work assignments.


EDUCATION REQUIRED
Associates

EDUCATION PREFERRED
Bachelors

CERTIFICATIONS/LICENSURE REQUIRED

CERTIFICATIONS/LICENSURE PREFERRED

SKILLS REQUIRED

SKILLS PREFERRED

About Hospital for Special Surgery

Hospital for Special Surgery (HSS) is a hospital in New York City that specializes in orthopedic surgery and the treatment of rheumatologic conditions. Founded in 1863 by James Knight, HSS is the oldest orthopedic hospital in the United States. The hospital has been ranked the top orthopedic hospital in the United States by U.S. News & World Report for 11 consecutive years. HSS has a staff of over 4000 employees, including more than 200 physicians and surgeons, and treats over 32,000 inpatients and 300,000 outpatients annually.
Learn more about Hospital for Special Surgery
Size
4,000 employees
Industry
Founded
1863

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