UCLA Health

Patient Service Representative - Oncology, Santa Monica

UCLA Health • $66K — $95K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of relevant experience in a healthcare setting
  • Strong prioritization skills to handle diverse responsibilities
  • Proficient in building relationships with stakeholders from various backgrounds
  • Ability to integrate multiple demands into cohesive workflows
  • Excellent verbal communication skills for explaining complex issues
  • Compassionate interaction with patients of varying health conditions
  • Availability to cover Community Clinics as required

Responsibilities

  • Act as a patient liaison for assigned primary or specialty care physicians
  • Assist patients in navigating health system services
  • Facilitate communication with referring physicians
  • Refer patients to appropriate healthcare resources
  • Provide follow-up support through telephone and EPIC/Care Connect

Benefits

  • Indefinite employment duration
  • Monday-Friday work schedule from 8:00am-5:00pm
  • Opportunity to gain experience in a multifaceted healthcare environment
  • Engagement with a diverse patient population
  • Potential for career advancement within the health system
Full Job Description
General Information

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Work Location: Santa Monica, CA, USA

Work Schedule

Monday-Friday, 8:00am-5:00pm

Posted Date

09/28/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

2 - Staff: Career

Duration

Indefinite

Job #

33254

Primary Duties and Responsibilities

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In this role, you will be providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.

Salary range: $31.88/hr - $45.66/hr

Job Qualifications

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Required:
  • Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
  • Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
  • Ability to creatively integrate competing demands into a productive working environment.
  • Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
  • Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
  • Ability to provide coverage for Community Clinics as assigned.

Preferred:
  • Knowledge of specific specialty practice and workflows.
  • Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
  • Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
  • Familiarity and knowledge of authorization process & managed care programs.


About UCLA Health

UCLA Health is a world-renowned academic medical center located in Los Angeles, California. It comprises four hospitals, including Ronald Reagan UCLA Medical Center, and more than 200 primary and specialty care clinics. UCLA Health is affiliated with the David Geffen School of Medicine at UCLA and is consistently ranked among the top hospitals in the United States. The health system employs over 20,000 people and serves as a major center for patient care, medical education, and research.
Learn more about UCLA Health
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