General Information

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Work Location: Los Angeles, CA, USA

Work Schedule

M-F, 8-5

Posted Date

05/04/2026

Salary Range: $88900.00 - 190300.00 Annually

Employment Type

2 - Staff: Career

Duration

Indefinite

Job #

33377

Primary Duties and Responsibilities

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The Director, Access Strategy and Operations, serves as a strategic and operational partner to the Senior Director of Patient Access, providing enterprise-level support to advance performance, accountability, and transformation across the Patient Access Organization. This role strengthens initiative governance, execution tracking, and leadership alignment across centralized scheduling, referral intake, capacity management, and access optimization functions. The Director, Access Strategy and Operations, is responsible for driving execution of complex initiatives, ensuring alignment across access functions, auditing quality and outcomes, and enabling leaders to deliver consistent, high-quality results at scale. This role establishes structured operating cadence, audits work products for quality and readiness, coordinates cross-functional initiatives, and ensures timely delivery of strategic priorities across a complex, matrixed health system environment. Operating with significant autonomy and influence, this individual acts as an integrator, connecting strategy to execution, surfacing risks and gaps, and ensuring priorities move forward on time and with rigor. The role partners closely with the Patient Access Organization Directors, Administrators, Supervisors, and Access Performance Coaches, as well as cross-disciplinary stakeholders across the health system, to improve the end-to-end patient access journey.

Annual salary: $88,900-$190,300

Job Qualifications

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• Bachelor's Degree in Healthcare Administration, Business, Organizational Development, Education, or related field or equivalent combination of education and relevant experience required. Master's degree preferred or a minimum of 8-12+ years of progressive leadership experience in healthcare operations, access, ambulatory services, or large-scale service organizations.
• 8+ years (required) - Progressive healthcare operations leadership experience. Demonstrated advancement in responsibility within ambulatory operations, patient access, service line operations, or large-scale service organizations.
• 5+ years (required) - Experience leading complex, cross-functional initiatives. Direct experience managing enterprise-level projects involving clinical stakeholders, IT, finance, patient experience, or revenue cycle teams.
• 5+ years (required) - Experience operating in a matrixed health system environment. Proven ability to influence without direct authority across departments and leadership levels.
• 3+ years (required) - Experience supporting or advising senior executive leadership. Experience preparing executive-level materials, driving strategic initiatives, and managing high-visibility priorities.
• 3+ years (preferred) - Experience with patient access operations (centralized scheduling, referral intake, capacity management, call center operations, or workflow optimization)
• 3+ years (preferred) - Experience in performance management, quality auditing, or operational governance. Demonstrated ability to establish accountability structures, review work products for rigor, and standardize operational processes.