UnitedHealth Group

Patient Access Supervisor - JMH Walnut Creek Medical Center - Walnut Creek, CA

UnitedHealth Group$60K — $107K *
Hospitals & Medical Centers
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in a medical office
  • 1+ years of leadership or management experience
  • 1+ years of outpatient registration experience
  • Flexibility to work full-time from 4:00 pm - 1:00 am
  • Onsite work required at Walnut Creek Medical Center

Responsibilities

  • Review and resolve emails and research inquiries
  • Supervise a team of approximately 20 Patient Access staff
  • Participate in on-call supervisor rotations during off hours
  • Conduct staff rounding within the department
  • Develop and chair daily huddle agendas
  • Oversee onboarding processes including hiring and training
  • Support report and work queue management

Benefits

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase options
  • 401k contribution plans
  • Opportunities for career development and advancement
Full Job Description
This position is full-time. Employees are required to work on-site from 4:00 pm - 1:00 am. It may be necessary, given the business need, to work extra hours and alternative schedules. Our office is located at 1601 Ygnacio Valley Rd, Walnut Creek, CA

Primary Responsibilities:

  • Email Review / Research / Resolution
  • Supervise Patient Access Staff with about 20 Direct Reports
  • Aid in on-call Supervisor Rotation During Weekends, Holidays and Off Hours
  • Staff / Department Rounding
  • Develop Agenda Topics for Daily Huddles and Chair the Discussion
  • Staff on Boarding - Identify Candidates / Screen / Interview / Hire / Train / Mentor During Probationary Period and Beyond
  • Report and Work Queue Support
  • Schedule Development and Maintenance
  • Kronos Timekeeping for Staff
  • Epic Support and Training for Staff
  • Crucial / Progressive / Developmental Conversation Completion
  • Registration Support - Registration Completion and Quality Review
  • POS Collection - Collect and / or Reconciliation of Patient Payments
  • Downtime Support - Weekend Graveyard Support
  • Interdepartmental Collaboration
  • KPI Metrics Tracking and Development
  • Staff Engagement and Satisfaction


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 3+ years of medical office experience
  • 1+ years of leadership or management position experience
  • 1+ years of outpatient registration experience
  • Ability to work full-time between 4:00 pm - 1:00 am including the flexibility to work extra hours and alternative schedules per business need
  • Ability to work onsite at John Muir Health, Walnut Creek Medical Center - 1601 Ygnacio Valley Rd, Walnut Creek, CA


Preferred Qualifications:

  • Extensive experience and knowledge of PC applications (Microsoft Office Suite, Excel, Power Point, Word and Outlook
  • Knowledge of state and federal regulations as they pertain to Emergency Department processes and procedures
  • Proven ability to compute basic mathematical calculations


Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ

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