Job Title: Director of Support Services
Classification: Exempt/Salary
Reports To: Chief Executive Officer
Position Type: Full-Time
Hours Worked/Shift: Monday-Friday
Date Last Reviewed: September 10, 2026

Summary:

The Director of Support Services oversees the physical environment, operations, maintenance, and compliance for our Critical Access Hospital and Rural Health Clinic. This role ensures a safe, efficient, and functional facility that supports high-quality patient care, regulatory standards (including KDHE licensing and CMS Conditions of Participation for CAHs and RHCs), and operational excellence in a rural healthcare setting.

Key Responsibilities:

1. Oversee all facility maintenance, operations, utilities, and building systems to ensure reliability and patient/staff safety.
2. Maintain compliance with CMS Critical Access Hospital and Rural Health Clinic Conditions of Participation, KDHE licensing, NFPA life safety standards, OSHA, and other applicable regulations.
3. Implement and monitor comprehensive maintenance, preventive programs, and infection control measures for the built environment.
4. Manage facility budgets, capital projects, vendor relationships, and resource optimization.
5. Supervise and develop maintenance, EVS, and housekeeping teams.
6. Direct planning, design, construction, and renovation activities.
7. Handle emergency preparedness, risk assessments, and regulatory survey readiness/response.
8. Contribute to hospital-wide quality, safety, and efficiency initiatives.
9. Administer the maintenance program to ensure the operation and effectiveness of facilities.
10. Develop, evaluate, and implement departmental policies and procedures, goals and objectives, and standards of work for the maintenance and repair of equipment, buildings, and building systems.
11. Coordinate the repair of equipment or recommend the replacement of equipment or facilities as necessary. Report and follow up on all maintenance concerns. Monitor work orders and submit invoices to accounts payable.
12. Perform other duties as assigned or required.

Competencies:

1. Maintenance & Operations: Manage hospital systems, including HVAC, utilities, medical gas, and emergency power, with preventive programs to ensure reliability and minimal downtime in a rural CAH and RHC.
2. Regulatory Compliance: Maintain knowledge of CMS Conditions of Participation, KDHE standards, NFPA codes, OSHA standards, and infection prevention requirements. Lead survey readiness and corrective actions.
3. Planning, Design & Construction: Oversee projects, renovations, capital planning, and risk assessments, including ICRA and ILSM, while preserving safety and operations.
4. Finance & Resource Management: Handle budgets, contracts, expense tracking, and resource optimization to support hospital financial goals.
5. Administration & Leadership: Supervise teams, foster collaboration, align facility operations with hospital strategy, and drive continuous improvement.
6. Safety & Security: Conduct risk assessments, develop emergency plans, and ensure business continuity for rural healthcare challenges.
7. Problem-Solving & Analysis: Analyze data, identify issues, and implement solutions to improve efficiency, safety, and patient outcomes.
8. Communication & Collaboration: Communicate effectively with stakeholders, promote teamwork, and deliver clear facility reports.

Position Qualifications:

Minimum Education:

High school diploma.

Minimum Experience:
• Minimum of three to five years of experience in healthcare facility management, hospital maintenance, or related operations preferred.
• Strong knowledge of healthcare regulations, including CMS Conditions of Participation for CAHs and RHCs, life safety codes, infection control standards, and building systems in a hospital environment preferred.
• Proven supervisory and leadership experience preferred.
• Excellent organizational, problem-solving, communication, and project-management skills.

Certifications/Licensures:
• Certified Healthcare Facility Manager certification from the American Society for Health Care Engineering, or the willingness and ability to obtain certification within 12-18 months of hire. Employer support is available for exam fees and preparation.
• Experience with healthcare-specific systems, including emergency power, medical gas, and infection prevention engineering.
• Valid driver's license.

Working Environment:

The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some climbing and balancing; frequent stooping, kneeling, crouching, and/or crawling; and significant fine-finger dexterity. The job is performed under minimal temperature variations and some hazardous conditions.

Physical Demands:

Standing: Frequently
Walking: Frequently
Sitting: Occasionally
Squatting/Kneeling: Frequently
Bending: Frequently

Lifting/Carrying:
0-10 pounds: Frequently
10-20 pounds: Frequently
20-50 pounds: Frequently
50-100 pounds: Occasionally
More than 100 pounds: Not applicable

Pushing/Pulling:
10-25 pounds: Frequently
25-50 pounds: Frequently
50-100 pounds: Occasionally
More than 100 pounds: Occasionally

Reasonable accommodations may be made to enable individuals with disabilities to perform the position accountabilities without compromising patient care or departmental efficiency. However, should it be determined that the employee cannot meet the position accountabilities with or without accommodation, GRMC retains the right to release the individual under Kansas's employment-at-will doctrine.

Professional Requirements:

Adheres to policies and procedures and always maintains confidentiality. Attends annual in-services and completes annual education in a timely manner. Represents GRMC positively and professionally on the job, electronically, and in the community. Complies with all hospital policies regarding ethical business practices and communicates the mission statement and core values of GRMC both on and off the job.