About the role:

Samsara's partner ecosystem is a key growth driver for the company, spanning Insurance, Resale, Referral, Installation, Technology Integration, and Fleet Management Partners. As Partner Operations Analyst, you will play a critical role in the day-to-day operations and systems that power this ecosystem.

You'll be the operational backbone for Samsara's Partner Portal, Deal Registration processes, partner data management, and program launch support. You'll work hands-on in our PRM platform and Salesforce to ensure partners and Partner Account Managers (PAMs) have the tools, data, and processes they need to succeed.

This is a high-impact role for someone who thrives in a fast-paced environment, is meticulous about data and process quality, and wants to grow into a career in partner or channel operations. This role has strong growth potential within our Partner Programs team, and will be joining at a pivotal moment as we evolve our partner technology stack to the next stage.

This is a remote role open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You're a detail-obsessed operator: You take pride in clean data, documented processes, and systems that just work. Nothing slips through the cracks on your watch.
• You love learning new tools and systems: Whether it's a PRM platform, Salesforce, or a reporting tool you've never seen before, you pick it up fast and become the resident expert.
• You build genuine relationships with your stakeholders: You'll work closely with Partner Account Managers, internal teams, and sometimes directly with partners. You communicate clearly and earn trust.
• You want to be with the best: Samsara's high-performance culture means you'll be surrounded by the best and challenged to go farther than you have before.
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will:

• Serve as day-to-day administrator of Samsara's Partner Portal (PRM platform), managing content updates, page configuration, and user access
• Troubleshoot portal issues and serve as the first point of contact for L1 partner-facing and PAM-facing system questions
• Maintain and support operational workflows for Deal Registration, partner onboarding, tier management, and compliance tracking
• Process and validate incoming Deal Registrations, ensuring data accuracy and timely approvals
• Identify and flag process bottlenecks or data quality issues, recommending and implementing improvements
• Help develop and maintain process documentation, FAQs, and training materials for PAMs and partners.
• Support change management efforts for new tools and process rollouts, working closely with the Partner Programs PM on PAM enablement.
• Support PRM platform migration efforts as Samsara evaluates and potentially transitions to a new partner technology stack.
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 2-4 years of experience in sales operations, partner/channel operations, program management, or related operations role
• Hands-on experience with Salesforce (reporting, data management, basic configuration)
• Strong analytical skills with the ability to build reports, spot data quality issues, and recommend process improvements
• Strong written and verbal communication skills to interact with partners, partner account managers, and internal cross-functional team members
• Meticulous attention to detail and track record of maintaining data integrity across systems
• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Self-starter mindset - you proactively identify issues and suggest improvements

An ideal candidate also has:

• Experience with PRM platforms (Salesforce Experience Cloud, Impartner, Allbound, Introw, or similar)
• Experience in channel or partnerships organization, with an understanding of how partner programs, Deal Registration, and partner tiers work
• Experience supporting program or product launches in an operational capacity
• Sensitivity to the sales cycle and operates with a sense of urgency
• Track record of operating and delivering in an ambiguous environment - we're building and evolving processes in real time

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.

Annual Base Salary

$88,655-$134,100 USD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you're ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely.