ServiceNow

Partner Manager

ServiceNow$110K — $130K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-10+ years in partner management, alliances, or ecosystem roles.
  • Strong understanding of partner-led and co-sell sales motions.
  • Experience developing and executing GTM strategies through partner ecosystems.
  • Ability to integrate AI into workflows and decision-making processes.
  • Influential in a matrixed organization and adept at relationship management.
  • Excellent executive communication skills.
  • Comfortable in ambiguity with a proactive approach.

Responsibilities

  • Own end-to-end partner lifecycle management to drive sales and growth.
  • Drive partner pipeline development and assist with deal progression.
  • Work with partners to generate new business and successful project delivery.
  • Develop joint GTM plans with Marketing for co-sell initiatives.
  • Advise partners on market expansion and identify new customer sales opportunities.
  • Collaborate with TPAs to align sales strategies and enhance partner selling.
  • Conduct business reviews and track partner performance metrics.

Benefits

  • Flexible work environment with remote and in-office options.
  • Strong company emphasis on partner-led growth and collaboration.
  • Opportunities to work with AI capabilities and innovations in job execution.
Full Job Description
Job Description

Role Summary

The Partner Manager owns the health, performance, and strategy of the assigned partners within their territory, with a focus on pipeline development, market expansion, and sales execution. This role translates partner strategy into measurable business outcomes by aligning ServiceNow priorities with field and partner execution.

Working closely with Field Sales, Partners, Marketing, Enablement, Sales Operations, and Technical Partner Advisors (TPAs), the Partner Manager drives co-sell motions, identifies new buying centers, expands into new markets and net new logos, and ensures partners deliver successful customer engagements. This role is not solution- or product-specific and focuses on partner growth, sales effectiveness, and scalable execution across ServiceNow Routes to Market.

What You Get to Do in This Role
  • Own end-to-end partner lifecycle management, including strategic partner planning and GTM business plans to drive sales pipeline and growth
  • Drive partner pipeline development, inspection, and assist with deal progression in partnership with field sales
  • Work with partners to generate new business in existing accounts, new markets, and net new logos while ensuring partners deliver successful projects
  • Develop joint GTM plans with Marketing to drive co-sell and demand generation leading to pipeline and revenue
  • Advise partners on market, geographic, and route-to-market expansion, including identification of new buying centers and customer sales motions
  • Collaborate with Technical Partner Advisors (TPAs) and the to align sales plays to Routes to Market and guide partners on how to sell ServiceNow
  • Conduct quarterly and bi-annual business reviews, governance forums, and milestone tracking
  • Coach and enable partners both remotely and face-to-face, building senior-level relationships and managing partner risk
  • Track performance metrics, readiness indicators, and reduce friction by escalating risks as needed

Success Measures
  • Partner pipeline growth, and revenue contribution
  • Expansion into new markets, buying centers, and net new logos
  • Consistency of partner execution, governance, and project delivery
  • Field and stakeholder satisfaction
  • Partner maturity, scalability, and enablement effectiveness


Qualifications
  • 5-10+ years in partner management, alliances, or ecosystem roles
  • Strong understanding of partner-led and co-sell sales motions
  • Experience developing and executing GTM strategies through partner ecosystems
  • Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, or analyzing AI-driven insights
  • Ability to influence and operate in a matrixed organization
  • Executive communication and relationship management skills
  • Comfort operating in ambiguity with a bias toward action

Why This Role Matters

This role strengthens partner-led growth by ensuring partners are equipped to generate pipeline, expand into new markets, and execute effective sales motions. Through strategic partner planning, joint GTM execution, and close collaboration with TPAs and field sales, the Partner Manager translates strategy into consistent, scalable outcomes that drive ServiceNow revenue growth.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at ServiceNow.

ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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