Description
The Expert Services Manager is a dynamic thought leader tasked with providing world-class services and strategic consultation to Skai clients. Day to day enablement, campaign creation and optimization, supporting client calls and performance reporting of Search Advertising campaigns will be the primary responsibilities of this role. This Expert Services Manager is ultimately responsible for all facets of assigned account program performance and client satisfaction on the Skai Search management platform. Partnering with an Expert Services Director, this individual will execute and deliver elite-level results to ensure high growth for our clients and maintain the high standards of excellence that our Expert Services team at Skai is known for. Primary channels include Google Ads, Google Performance Max, Microsoft Search, and Microsoft Smart Shopping/Performance Max.
Candidates must have paid shopping and search experience, strong data analysis capabilities, and deep knowledge of the Search ecosystem. The ideal candidate will have a strategic-to-execution mindset and client communication skills needed to clearly guide enterprise brands. In addition to serving external clients, this role will support internal stakeholders by serving as a Search expert for the region with opportunities to drive innovation across search publishers and underpinning Skai's role as a leader in paid search.
Duties and Responsibilities:
• Uphold the team mission to bring about client success and self-sufficiency within search marketing and management
• Execute ad campaigns at an elite level, optimizing performance to exceed clients' goals
• Act as a consultant and advisor to clients regarding media planning, campaign strategy and best practices
• Communicate the success and performance of assigned accounts, both internally and externally
• Provide paid media solutions & expert platform support to clients to enable them to use Skai's tools effectively
• Closely support our client services team and existing clients through QBR and strategic consulting support as needed
• Pursue solutions for managed clients beyond the tools and templates available as needed
• Partner with product development, technical account management, growth, and client success teams to drive platform innovation and capture market opportunity
Requirements
Skai's Requirements:
• Passion, curiosity and a drive to finding efficiencies & opportunities for growth
• Desire to deliver best-in-class service
• Ability to work both independently and as part of a team
• Strong interpersonal communication skills, both in writing and verbally
• Proven track-record of problem-solving
Position Requirements:
• Undergraduate degree
• 3-4 years of hands-on paid search campaign implementation, optimization and management experience
• 3+ years client-facing or customer service experience
• Data analysis, Microsoft Excel, Google Workspace, and AI agentic solutions skills
• Experience collaborating with a global team, both locally and virtually
• Energized by solving problems and finding opportunities to make a client successful
• Experience with Skai or other search marketing platforms preferred
• Google Ads and Microsoft Advertising certifications highly desirable
• Ability to travel occasionally
We are hybrid for the long term - with a great home/ office work mix (three days in office per week), passionate and diverse team members, and a vibrant company culture.
The salary range for this position is $85,000-$95,000. The actual salary amount will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is eligible for additional bonus compensation, full details will be provided during the recruitment process.
