Job Description

In the assigned Job Role of Package Consultant 2, your Area Of Responsibility will be as below:
• Participate in requirements gathering with stakeholders across business units and assist in validating specifications to ensure alignment with business objectives and ERP capabilities
• Contribute to solution architecture design by assisting in customizing modules and features of ERP package, based on detailed business requirements
• Develop and integrate new features into existing applications, conduct code reviews and maintain the codebase for stability and compliance
• Participate in system integration efforts by configuring interfaces, executing ETL processes, and ensuring consistent data flow between ERP and other applications
• Assess ERP system performance to identify enhancement opportunities and to ensure that ERP customizations are in compliance with security measures and regulatory standards
• Develop comprehensive documentation for ERP customizations and deliver user training to facilitate effective knowledge transfer

Your contribution to the team:
• Knowledge of ERP systems and integration techniques, along with sector focus
• The ability to handle end to end ERP package customization and implementation
• A knack for translating complex requirements into actionable development tasks.
• A passion for design and hands-on coding experience
• A collaborative spirit and excellent communication skills with cross-functional teams and client stakeholders

Preferred Skill and Experience

Solution Design & Development
• Design, configure, and develop communication templates using:
- Quadient Inspire Designer
- Inspire Automation
- Inspire Interactive
- Inspire Scaler/Integrator
• Build and maintain complex document workflows for print, email, SMS, web, and digital banking channels.
• Develop data-driven templates with dynamic content and personalization logic, aligned with banking compliance and customer experience standards.
Technical Delivery
• Analyze business and regulatory requirements and convert them into scalable CCM solutions.
• Integrate Inspire solutions with upstream and downstream banking systems (Core Banking, LOS, CRM, Payment Systems, APIs, web services, SFTP, etc.).
• Optimize performance, processing throughput, and template rendering speed for high-volume banking communications.
• Troubleshoot defects, template rendering issues, batch failures, and production incidents in BAU environments.
Quality Assurance & Governance
• Conduct unit testing and support QA teams during system, functional, and UAT testing.
• Maintain version control, documentation, and governance for CCM assets.
• Ensure all communications meet regulatory requirements such as KYC, AML, RBI guidelines, and data privacy standards.
Stakeholder Collaboration
• Collaborate with business analysts, operations, product teams, risk & compliance, and marketing.
• Participate in requirement gathering, design walkthroughs, and peer reviews.
• Provide technical guidance and mentoring to junior team members.
Technical Skills
• 5+ years of hands-on development experience with the Quadient Inspire suite.
• Strong expertise in:
- Inspire Designer (Master templates, layouts, workflows)
- Inspire Automation (Batch processing and pipelines)
- Digital and print communication design
• Knowledge of print composition formats (PDF, AFP, PostScript) and digital formats (HTML, email templates).
• Experience working with banking communication types like statements, advices, alerts, onboarding kits, policy notices, and regulatory communications.
Soft Skills
• Excellent analytical and problem-solving abilities.
• Strong communication and cross-functional collaboration skills.
• Ability to work independently and within a team.
• Detail-oriented with strong documentation skills.
Preferred Qualifications
• Quadient Inspire certifications - Designer, Automation, Interactive.

Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off