Outpatient Clinic Operations Manager

City of Hope

$80K — $95K *
Hospitals & Medical Centers
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in healthcare administration, business, or nursing required.
  • Minimum of 5 years healthcare management experience.
  • At least 1 year in a leadership or supervisory role.
  • Master's degree (MHA, MBA, or MSN) strongly preferred.
  • Demonstrated leadership and team management experience in healthcare.

Responsibilities

  • Oversee operations and administrative workflows for oncology clinics.
  • Optimize provider schedules and patient access to enhance clinic capacity.
  • Lead, develop, and evaluate administrative and clinical support staff.
  • Manage clinic budgets and revenue cycle performance.
  • Ensure compliance with regulatory and accreditation standards.
  • Coordinate care across physicians, labs, and patient support teams.

Benefits

  • Eligible for an annual incentive bonus.
Full Job Description
Outpatient Clinic Operations Manager The Clinic Operations Manager directs the day-to-day administrative and clinical support operations of a large outpatient multidisciplinary oncology center, specifically managing the medical and specialty oncology service lines (excluding direct infusion clinic management). This role requires a balance of operational precision and financial navigation to coordinate seamless care pathways across multi-specialty oncology clinics. The successful candidate: • Oversees operations and administrative workflows for multi-specialty and oncology clinics to ensure efficient, high-quality patient care. • Optimizes provider schedules and patient access to maximize clinic capacity and reduce wait times. • Leads, develops, and evaluates administrative and clinical support staff. • Manages clinic budgets, revenue cycle performance, and supply chain operations. • Ensures compliance with regulatory, accreditation, and quality standards, including QOPI, Joint Commission, and HIPAA requirements. • Coordinates care across physicians, laboratory services, and patient support teams to streamline the patient experience. Qualifications Your qualifications should include: • Bachelor's degree in healthcare administration, business or nursing required. • Minimum of 5 years of healthcare management experience, including at least 1 year in a leadership or supervisory role. • Master's degree (MHA, MBA, or MSN) strongly preferred. • Demonstrated leadership, operational, and team management experience in a healthcare setting. • Applicable certifications and licensure required as appropriate for the role. City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location. This position is eligible for an annual incentive bonus.

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