Job Description:Quevera is seeking a skilled and detail-oriented
Oracle & Sun Hardware Support Specialist with an active
TS/SCI clearance with Polygraph in
Annapolis Junction, Maryland.
This role provides hands-on support for Oracle hardware operating in Solaris and Linux environments, including ZFS storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems hardware.
Job Responsibilities:- Provide Oracle hardware support in Solaris and Linux operating system environments, including ZFS storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems hardware.
- Provide on-site service desk coverage and assist customers with hardware and software issues through email, phone, or instant messaging.
- Maintain the on-site ticketing queue for hardware and software requests.
- Travel to customer sites to implement hardware equipment fixes, including drive replacements and issues involving latency, power failures, and connectivity.
- Maintain ongoing communication with customers throughout call progression and meet delivery target dates in accordance with contract support SLAs.
- Escalate customer issues and concerns to leadership as needed.
- Coordinate with data center staff at remote locations to organize access for additional support.
- Create break/fix and work-order requests for access to local and remote locations.
- Maintain on-site spare inventory for local use.
- Follow government security policies.
- Conduct weekly customer checks to identify unspecified issues with supported hardware or software.
Minimum Requirements:- Active TS/SCI clearance with Polygraph required.
- Minimum of two (2) years of in-depth experience troubleshooting Oracle and Sun Systems hardware, firmware, and software problems.
- Expertise in troubleshooting Oracle and Sun Systems hardware, firmware, and software issues.
- Experience with firmware and software patching of systems from Oracle and Sun Microsystems.
Outstanding BenefitsWe invest in our employees and their families through a highly competitive benefits package, including:
- 100% employer-paid medical coverage (optional plan)
- Competitive options for Medical, Dental and Vision insurance
- Employer-paid short-term and long-term disability coverage
- Employer-paid life insurance
- $5,000 annually for education, training, certifications, and professional development
- Career advancement through our structured iQTouch Program
- Up to 6% 401(k) match
- Additional 4% profit-sharing contribution, at company discretion
At Quevera, we believe exceptional people deserve exceptional opportunities. We're more than just a workplace-we're a team of innovators, problem-solvers, and industry experts committed to delivering mission-critical solutions while fostering professional growth, collaboration, and technical excellence.
