Summary

Lead end-to-end functional solutioning and business consulting for Oracle CX Cloud implementations

Drive customer engagement across Sales, Service, CPQ, Subscription, Marketing, and Field Service solutions

Act as business advisor, presales leader, and solution architect for CX transformation initiatives

Key Responsibilities

Solution Architecture & Business Consulting

Define end-to-end CX solution blueprint aligned to business objectives, customer journeys, and industry best practices

Design Lead-to-Cash and Service (Request-to-Resolution) business processes and transformation roadmaps

Drive fit-gap analysis and recommend optimal functional solution leveraging Oracle CX capabilities

Prepare and present Solution Design Documents (SDD), business flows, and future-state architecture

Customer Engagement & Consulting

Lead customer workshops, discovery sessions, and executive discussions

Understand business challenges and translate them into CX transformation opportunities

Engage with business stakeholders to align CX solutions with strategic business goals

Act as trusted advisor throughout the transformation lifecycle

Presales & Solutioning

Lead solutioning for RFPs, proposals, and client pursuits

Create compelling solution narratives, value propositions, and transformation roadmaps

Deliver demos, POCs, and solution walkthroughs tailored to customer scenarios

Support estimation, sizing, and commercial discussions for CX engagements

Business Process Design & Transformation

Define and optimize key CX processes:

Lead-to-Opportunity / Quote-to-Cash

Service Request to Resolution

Customer lifecycle management

Recommend best practices aligned to Oracle Modern Business Processes

Drive process standardization and transformation initiatives across industries

Solution Governance & Delivery Oversight

Provide functional solution governance and design reviews across delivery lifecycle

Ensure alignment of implementation with business objectives and approved solution design

Collaborate with technical architects, delivery teams, and client stakeholders

Ensure adoption of best practices, accelerators, and reusable assets

Stakeholder Management & Leadership

Manage senior stakeholders including business leaders and sponsors

Bridge gap between business and technology teams

Lead cross-functional teams across geographies and business units

Drive consensus and decision-making across complex programs

Skills & Competencies

Core Functional Skills

Strong expertise in:

Oracle CX Cloud (Sales, Service, CPQ, Marketing, Subscription, Field Service, Logistics cloud)

CRM and Customer Experience transformation strategies

CX business processes (Lead-to-Cash, Service lifecycle)

Experience in:

Business process reengineering and consulting

Solution blueprinting and functional architecture

Industry-specific CX use cases and best practices

Consulting & Presales Skills

Strong experience in presales, solutioning, and client presentations

Ability to craft compelling business cases and value propositions

Experience in conducting workshops and executive-level discussions

Strong storytelling and solution articulation skills

Soft Skills

Excellent client-facing consulting and stakeholder management skills

Strong communication and executive presentation ability

Ability to influence business decisions and drive transformation programs

Strong analytical thinking and problem-solving mindset

Experience & Qualifications

10+ years IT experience with 6+ years in Oracle CX

Proven experience as Solution Architect / Functional Architect

Experience in multiple end-to-end CX implementations and presales engagements

Bachelor's in Engineering / Business / IT (MBA preferred for consulting roles)

Strong functional exposure across CX lifecycle and business processes

Success Metrics / Expectations

Successful CX transformation consulting and solutioning for clients

High-quality solution proposals and improved deal win rates

Strong business alignment and customer satisfaction

Adoption of industry best practices and standardized processes

(Optional - Value Add for Your Practice)

Experience in AI / GenAI-driven CX transformation use cases

Industry domain expertise (Manufacturing / Public Sector / BFSI / Healthcare)

Experience in CX transformation strategy, GTM, and consulting frameworks