About the JobThis is a
fully onsite role at our brand-new facility located at 15333 Independence Parkway, Fort Worth, TX. It's an exciting time at McMaster-Carr as we grow into our new regional headquarters in Fort Worth -a modern, automated distribution facility that will help support Texas customers with the excellent service and innovative solutions that define our company. This role provides opportunities to develop competencies in a variety of technologies, advance within the company, and build a fulfilling career. We offer competitive base salaries, company profit-sharing, and a consistent 40-hour work schedule Monday through Friday.
Who You Are- Independent Problem-Solver: Resolve common technical issues end-to-end and escalate complex or systemic problems with clear context.
- Curious & Analytical: Seek to understand how and why systems work, focusing on root causes rather than just fixing individual symptoms.
- Analytical Troubleshooter: Investigate root causes and apply best practices to implement reliable solutions rather than relying on trial-and-error.
- Professional Communicator: Provide clear verbal and written support, especially when supporting users during incidents.
- Reliable & Accountable: Follow through on commitments and set accurate timelines for user requests and projects.
- Process-Oriented: Recognize patterns in recurring issues to help improve documentation, tooling, and overall system reliability.
- Efficient & Detailed: Balance attention to detail with the ability to move quickly as business needs dictate.
- Automation-Minded: Show active interest in process improvement, automation, or scripting to make support more efficient.
How You'll Make an Impact- Provide remote and in-person technical support to internal users.
- Provision user accounts and manage role-based access to systems and resources
- Remotely deploy software to PCs and create or maintain deployment packages when needed.
- Troubleshoot and resolve document and label printing issues; perform corrective and preventative maintenance.
- Support users across physical PCs and virtual desktop environments (VDI), including hardware, OS, application, and peripheral issues.
- Image, configure, and replace PCs and other endpoint devices as needed.
- Resolve common issues with internal applications or clearly scope problems and escalate with actionable detail to support teams.
- Work with systems and security teams to identify and remediate endpoint security vulnerabilities.
- Identify recurring technical issues and help implement reliable, long-term solutions.
- Create and maintain basic documentation and runbooks for standard procedures and repeat issues.
TechnologiesExperience with some of the following is helpful, but not all are required:
- Windows 11
- Active Directory
- Group Policy
- Multi-factor authentication (RSA, Azure, etc.)
- VMware (including VMs and basic VDI concepts)
- Windows Server 2016/2022/2025
- Microsoft Office 365
- Exchange (on-prem or hybrid)
- Adobe Acrobat DC / Creative Cloud
- Basic networking concepts (switching, DNS, DHCP)
- Endpoint security tooling (Counteract, PDQ, etc.)
- PCs, laptops, scanners
- HP & Zebra printers
- PowerShell scripting (basic to intermediate)
- IBM Mainframe environment
Cash CompensationTotal cash compensation ranges from $119,625 - $137,625, which includes annual cash profit sharing based on company profitability.
BenefitsWe offer comprehensive benefits to support employees and their dependents, such as:
- 100% tuition reimbursement
- Medical, dental, pharmacy, and vision plans with no monthly premiums
- Industry-leading company-funded retirement accounts
- Employee resource groups (e.g., Pride Alliance, Black Employees, Mi Gente, Military Community)
- Inclusive, all-gender benefits
- First-time home buyer assistance
- Paid parental leave for all new parents
- Adoption and surrogacy assistance
- Paid time off for vacation and personal time
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