Operations Support Manager

Sodexo

$75K — $95K *
Food & Beverages
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in foodservice or culinary operations with unit-level workflow knowledge
  • 3+ years in a managerial role with demonstrated leadership skills
  • Proficient in onboarding, compliance, and training protocols
  • Strong communication skills with a focus on customer service
  • Exceptional organizational skills with attention to detail
  • Proactive and adaptable, able to handle multiple tasks in a fast-paced environment

Responsibilities

  • Ensure compliance with Sodexo's policies and operational standards
  • Manage new hire paperwork and maintain employee files
  • Coordinate access to systems and manage documentation workflows
  • Facilitate onboarding and training programs for new employees
  • Assist in recruitment tasks including job postings and candidate interviews
  • Oversee and manage various operational workflows

Benefits

  • Comprehensive medical, dental, and vision benefits
  • 401(k) plan with employer matching contributions
  • Generous paid time off and company holidays
  • Career advancement opportunities and tuition reimbursement programs
Full Job Description
Role Overview

Sodexo is seeking an Operations Support Manager to support a high-profile corporate account during new unit openings, operational stabilization, and ongoing daily execution. This role plays a critical leadership-support function, ensuring operational excellence, compliance, and a seamless workplace experience for both Sodexo teams and client partners.

The Operations Support Manager serves as a central coordination point between Sodexo leadership, frontline teams, and client stakeholders-providing advanced administrative oversight, managing key workflows, and supporting the implementation of operating standards across the account.

What You'll Do

  • Support units by ensuring compliance with Sodexo policies, procedures, and operating standards
  • Execute new hire paperwork and maintain accurate, compliant employee files
  • Coordinate systems access and manage documentation, technology workflows, and operational records
  • Facilitate onboarding and training including New Employee Orientation and required company programs
  • Support recruitment activities such as job postings, screening, and interviewing as needed
  • Manage operational workflows


What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

  • Experience in foodservice or culinary operations with understanding of unit-level workflows
  • Ability to mentor and train teams across onboarding, compliance, and daily operations
  • Strong communication skills with a customer-service mindset
  • Ability to manage multiple priorities in a fast-paced corporate environment
  • Exceptional organization and detail orientation with accurate documentation habits
  • Proactive, self-starter mindset with flexibility to take on additional responsibilities


Qualifications & Requirements

Minimum Education Requirement - Bachelor's Degree or equivalent experience
Minimum Management Experience - 3 years
Minimum Functional Experience - 3 years

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