Description Manage day-to-day operations of a commercial calibration and repair laboratory, to meet and exceed customer requirements and company objectives. Responsibilities include technical operations, customer service, shipping & receiving, quality representatives, and drivers. This includes direct interaction with customers, corporate personnel, and sales personnel. Act independently to determine methods and procedures for new assignments and may guide the activities of other employees. Use ability as a skilled specialist to contribute to development of concepts and techniques, and to complete tasks in creative and effective ways. Work on assignments that are extremely complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations. Operations Managers have supervisors as direct reports, in addition to other non-exempt employees.
Responsibilities:- Serve as a leader and set an example of embodying the principles of company's Mission in Service.
- Manage laboratory operations to budgeted financial objectives with Profit and Loss(P&L) responsibilities.
- Manage and control key variable expense accounts, technical and administrative staff.
- Maintain appropriate levels of accreditation and scope as defined by management; enhancement and expansion of the laboratory scope of accreditation (UKAS, KEMA, ISO/IEC 17025 Quality System).
- Instill operational process efficiencies to reduce costs and provide technical support for sales and operational efforts.
- Manage service performance of the laboratory to corporate objectives and assist technical staff in the analysis and resolution of complex problems commonly found in TMDE.
- Manage the laboratory assets to maximize the utilization and leverage of assets. Ascertain lab capabilities and increase where relevant.
- Support the Regional Director/VP in key initiatives and projects.
- Recommendation for asset acquisition with appropriate justification
Requirements:- Experience managing a technical service group at a company in a relevant or comparable industry.
- At least 10 years' experience in the Calibration and Repair industry with formal experience in Physical Dimensional, RF/Microwave and general test equipment calibration. A formal PMEL or equivalent technical training is highly desirable.
- At least 4 years' experience as a section lead or supervisor.
- At least 2 years of proven P&L management experience and lab budget creation.
- Knowledge of MS Office applications.
- Ability to manage and motivate employees.
