Operations Supervisor II

CMA CGM

$72K — $91K *
Transportation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School Diploma or GED, with four years of relevant experience
  • One year of supervisory experience preferred; Bachelor's in relevant field is a plus
  • Working knowledge of ITAR, Import Brokerage, Export Compliance, and Hazmat Regulations
  • Intermediate proficiency in Microsoft Office and job-specific software
  • Strong analytical and problem-solving skills with ability to interpret regulations and write business documents

Responsibilities

  • Deliver exemplary customer service to internal and external clients
  • Supervise departmental activities and assist in staff retention and training
  • Review shipment documentation, ensuring compliance with regulations
  • Compute duties, tariffs, and communicate with customs officials on freight delays
  • Establish and monitor policies for customs clearance operations
  • Identify concerns in clients' import/export processes through audits and reviews
  • Communicate issues and progress with the operations manager
  • Supervise department projects in the area of responsibility

Benefits

  • Competitive Paid Time Off and flexible PTO programs
  • 401(k) with company match and contributions to health savings account
  • Comprehensive health insurance including dental and vision coverage
  • Company-paid life, accident, and disability insurance
  • Tuition reimbursement program and various voluntary benefits
  • Employee assistance program and discounts on wellness and retail services
Full Job Description
Pay Range: $72,876.00 - $91,094.00

YOUR ROLE

Are you known for your leadership skills? Are you passionate about coordinating logistics activities? If so, we have an opportunity that would allow you to oversee transportation and customs processes, providing customer service for shipment, receipt and documentation of imported/exported products in accordance with federal and foreign regulations.

WHAT ARE YOU GOING TO DO?
  • Develop and provide excellent customer service to internal and external customers at all times.
  • Provide responsible supervision and control for all departmental activities. Assist in the retention and training efforts of staff and of customers. Conduct meetings with staff to assess group's overall status, discuss ideas for improvement and inform staff of new developments. Address all employee performance problems promptly and directly in accordance with personnel policies.
  • Oversee performance statistics. Review and monitor shipment documentation for accuracy. Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products.
  • Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations. Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
  • Establish, monitor, and revise policies, procedures and service standard for customs clearance operations as dictated and allowed by applicable regulations. Ensure all policies and procedures are consistently administered.
  • Identify areas of concern in clients' import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews.
  • Communicate with operations manager regarding progress and problems or issues. Maintain flexible work schedule include outside normal business hours and after hours on call rotation.
  • Effectively participate in and/or supervise department projects related to assigned area of responsibility.


WHAT ARE WE LOOKING FOR?
  • Education and Experience: High School Diploma or GED, Minimum four years related experience. Minimum one year supervisory experience; Bachelor's Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related discipline preferred or equivalent combination of work experience and education. Three years of industry experience preferred.
  • Credentials: Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping; Some professional certifications may be required.
  • Skills: Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
  • Characteristics: Ability to allocate work assignments; Proven experience in problem analysis, presentation of alternatives and implementing solutions; Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals.


WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.

Similar Jobs

More Jobs at CMA CGM

More Transportation Jobs

Find similar Operations Supervisor II jobs: