Reporting to the Vice President, Operations of Wesgroup Equipment, this position oversees and grows the operations of the Westerra Equipment branch in Edmonton. You will also work closely with the local team to manage performance, advise and pitch-in to support high levels of customer experience and to generate profitable revenue growth in service, parts, and rentals.
Key Responsibilities:- Oversee all aspects of operations, including service, parts, and rentals, ensuring efficiency and profitability.
- Build, lead, and develop high-performing teams through effective hiring, training, coaching, performance management, and succession planning.
- Foster a positive, safe, and inclusive work environment while ensuring compliance with company policies and health & safety regulations.
- Champion a customer-first culture by delivering consistent, high-quality customer experiences across all departments.
- Engage with customers to understand needs, resolve issues, and identify opportunities to grow business relationships.
- Manage financial performance, including budgets, revenue, and profitability targets.
- Drive team productivity to meet or exceed key performance metrics.
- Partner with HR to maintain effective people practices, training programs, and workforce planning.
- Model and reinforce company values and ways of working.
Knowledge, Skills & Abilities - Proven ability to lead and develop high-performing teams.
- Strong customer focus with a track record of delivering results.
- Solid understanding of business financials and performance drivers.
- Excellent communication and relationship-building skills.
- Highly organized, self-motivated, and results oriented.
- Strong problem-solving skills with a continuous improvement mindset.
Training, Education & Experience- Experience in a Service Manager, Operations Manager, or Branch Manager role.
- Post-secondary education in a relevant field is an asset.
Values:Build trust - with customers and each other.
Be a team player - commit to working together to win.
Be customer-focused - "wow" customers so they become raving fans.
Support community - care for our people, our community and our planet.
Deliver results - know what you need to do and get it done.
Working Conditions:The Operations Manager is based out of the Edmonton office and works 40 hours on average per week Monday to Friday. Some travel to local branches and to the US may be required.
Position Disclaimer: This posting provides a brief overview of the position. Additional details regarding duties, responsibilities, and expectations will be provided during the hiring process as applicable.
