The Operations Manager acts as the Transdev operations liaison working with the client's and Transdev employees. Evaluates and interacts with the vehicle drivers and their Operations team, to include coaching, mentoring, disciplinary, hiring, and termination as necessary. They are accountable for shift performance and compliance with processes, training, and system emergency responses. Assures coordination with other shifts and drives process improvements. Acts as an intermediary between the Senior Operations Manager and the shift Operations Supervisors. Transdev is proud to offer: Competitive compensation package of minimum $101,920 - maximum $120,640 Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 6 days Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. The above listed benefits are the Corporate office policy. Benefits vary by location. Key Responsibilities: Supervise the daily activity of the Operations Supervisor (OS) to ensure efficient operation of the shift Drive special projects and programs completion assigned by the Senior Operations Manager (SOM) May be assigned to attend meetings with the client to represent SOM or other functional managers Communicate clearly with the different stakeholders, both Transdev management and the client accordingly Support client's operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders Participate in Lean/Kaizen, and other Operational Excellence initiatives Interpret metrics, finds opportunities and implements actions to drive results Ensure compliance throughout the site to global process standards and works on continuous improvement initiatives Performs all vehicle driver safety evaluation ride checks, observation of drivers while on route/test track, and prescribes the necessary retraining; Manage and administer the performance-based pay program for all subordinate employees. Involve the SOM for managers' evaluations Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offers ideas towards resolution Ensure daily operation processes are conducted as expected, including, but not limited to: assignments, start of shift egress, out of office management, pre-briefs and debriefs Responds to service problems including outages, rerouting, accidents and incidents with the goal of restoration of interrupted service and testing; supports drivers in preparing accident reports including post-accident drug and alcohol testing according to policy Interacts with and assists passengers as necessary Investigates and responds to unsafe location/situation reports; makes recommendations and/or changes to resolve the unsafe situation Develops and schedules program work plan in accordance with specifications in conjunction with client staff; oversees daily operations and coordinates activities of program; determines priorities. Maintains routine records and performs a variety of clerical work activities related to the property operation Maintains high degree of confidentiality of all information All other duties as assigned Required Education and Experience: Bachelor's degree from an accredited university or 2+ years of operations experience leading teams Preferred Education: Degree in Engineering, Operations, or a related field is a plus 2 or more years of relevant experience desired, but not necessary; however, some supervisory experience, required Required Knowledge Skills and Abilities (KSAs): Knowledge of service area and ability to read a map/digital map directions Ability to use a computer to generate reports and schedules Ability to supervise others and make quality business decisions regarding operations Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes Good written and oral communication skills Ability to organize and perform work efficiently; strong analytical skills and attention to details Travel up to 20% of the time Must be on call and responsive for 24/7 operations Work flexible schedule/shift/work area, including weekends, nights and/or holidays including standing and walking for up to 10 hours during shifts Physical Requirements: Long periods of standing, walking, and sitting Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities May work in extreme heat and cold, and in damp environment with moderate noise Work is occasionally accomplished in an office or in a cubicle space equipped with a computer Must be able to occasionally lift and/or move up to 45 pounds Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Pre-Employment Requirements: Must be 21 years of age