Operations Manager

ThompsonGas LLC

$70K — $95K *
Energy & Utilities
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School diploma required; college degree preferred.
  • Previous field experience in propane and distillate retail business is desirable.
  • CTEP certification is a plus.
  • Gas piping experience is highly preferred.
  • Valid Class A or B CDL required, or willingness to obtain.
  • Hazardous Materials, Airbrakes, and Tanker endorsements required, or willingness to obtain.
  • Strong knowledge of DOT safety requirements and regulations.
  • Excellent written and interpersonal communication skills.
  • Proficient with technology and back-office systems for business operations.
  • Demonstrated leadership skills with a focus on customer service.

Responsibilities

  • Oversee and manage daily service scheduling and customer care.
  • Project workforce and material needs for seasonal demands.
  • Coordinate preventative maintenance for the vehicle fleet and manage repairs.
  • Assist with distribution and storage operations.
  • Design and execute service processes for repairs and dispatch work.
  • Maintain inventory quality compliance for fuel distribution.
  • Ensure timely completion of safety meetings.
  • Manage vehicle and employee compliance with DOT regulations.
  • Conduct performance reviews for branch employees where applicable.
  • Approve hourly employee time cards as needed.
  • Adapt to required evening and weekend work schedules.
  • Handle lifting tasks up to 75 lbs and working in various physical conditions.

Benefits

  • Opportunity for professional development within the company.
  • Chance to work in a dynamic outdoor environment.
  • Supportive of obtaining necessary certifications and licenses.
  • Engagement in safety training and compliance programs.
Full Job Description
Operations Manager's primary responsibility is to plan and supervise the day-to-day operations of their branch location. This includes, but not limited to, managing the product distribution, storage, sales and service activities while enhancing profitable customer relationships.

Essential Job Duties:
  • Oversee and manage the daily service-related scheduling, customer care, and invoicing.
  • Project workforce and material needs to ensure seasonal demand, coverage and service.
  • Assist in maintaining the vehicle fleet by coordinating the preventative maintenance of vehicles, repairs, and licensing.
  • Assist with the day-to-day operations of distribution, and storage activities.
  • Design and execute service processes including, but not limited to, preparing work orders, requisition of parts and instruments, repairs and service work, dispatch activities.
  • Assist in maintaining fuel distribution and service-related inventory quality compliance and control.
  • Ensures all safety meetings are completed in a timely manner.
  • Reviews and manages vehicle, employee and DOT compliance to prevent out of compliance issues.
  • Completing performance reviews for branch employees if applicable.
  • Approving weekly time cards for hourly employees at the branch if applicable.
  • Position may require working evening hours and weekends as needed.
  • Must be able to lift up to 75 lbs.
  • Frequent bending, pulling, tugging and lifting.
  • Comfortable periodically working in cramped areas.
  • Willingness to work outdoors in all weather and driving conditions.
  • Other duties as assigned.


Education and Experience:
  • High School diploma required, college degree preferred.
  • Past field work in the propane and distillate retail business desired.
  • CTEP certified a plus.
  • Gas piping experience is highly preferred.
  • Must possess a valid Class A or B CDL or willing to obtain.
  • Must have valid Hazardous Materials, Airbrakes and Tanker endorsements or willing to obtain.
  • Must have a working knowledge of DOT safety requirements.
  • Exceptional written and interpersonal communication skills.
  • Comfortable with technology for daily use of various back-office systems that support the business.
  • Ability to provide leadership through coaching and mentoring with a focus on customer service.

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