OPERATIONS MANAGER
SUD TREATMENT
The Operations Manager is responsible for the day-to-day management and execution of CRI-Help's shared operational functions across all sites and service lines. The Operations Manager translates the direction of the COO into consistent, well-documented, and compliant operational activity, with primary accountability for licensing and certification maintenance, operational compliance, accreditation and quality management support, policy and procedure administration, electronic health record (EHR) and operational systems administration, contract and vendor coordination, and operational data reporting. The Operations Manager supervises the Operations and Compliance Coordinator, Office Managers and other operational support staff, leads discrete operational and process-improvement projects assigned by the COO, and serves as a key operational liaison between the COO and the Program Managers, department heads, and site-level operational staff across the organization.
Responsibilities
- Manages the day-to-day execution of CRI-Help's shared operational functions across residential, outpatient, and recovery housing sites, ensuring that operational standards, workflows, and productivity parameters established by the COO are consistently applied.
- Serves as an operational point of coordination for Program Directors, department heads, and site operational staff on matters requiring cross-site or centralized handling.
- Assists in the development, revision, and implementation of workflows, standard operating procedures, and productivity parameters, in coordination with the COO and relevant department leadership.
- Maintains a comprehensive compliance calendar tracking all federal, state, county, and local licenses, certifications, surveys, inspections, and reporting deadlines applicable to CRI-Help's operations.
- Supports the organization's continuous compliance with applicable requirements including California Health and Safety Code §§ 11834 et seq.; Title 9, California Code of Regulations; DHCS AOD licensing and certification standards; DHCS Drug Medi-Cal certification and DMC-ODS contract requirements; 42 CFR Part 2; HIPAA Privacy and Security; ADA; and Cal/OSHA.
- Coordinates preparation for and follow-up from regulatory inspections, payer audits, and site surveys; supports the drafting, submission, and tracking of corrective action plans (CAPs) through resolution.
- Supports the process of accreditation and the maintenance of certification through the Commission on Accreditation of Rehabilitation Facilities (CARF) and any additional accrediting body pursued by the organization.
- Serves as the administrator for the Risk Management Committee, including defining initiatives, preparing agendas, drafting minutes, tracking action items, and assisting with quarterly reporting.
- Coordinates the collection, aggregation, and preparation of operational and outcomes data for internal analysis, Board reporting, payer reporting, and regulatory submissions.
- Assists the Director of Quality & Innovation and the COO in the ongoing development and revision of annual plan documents including the Performance Management Plan, Quality Improvement Plan, Risk Management Plan, and Corporate Compliance Plan.
- Serves as an administrator / superuser for CRI-Help's Electronic Health Record systems.
- Supports the installation and rollout of required operational technologies and supports the maintenance and development of technical skills across the workforce.
- Coordinates the internal collection and validation of data, works with Program Managers and department heads on data quality, and prepares reports responsive to stakeholder requests.
- Identifies process-improvement opportunities across operational domains, assesses potential impact, prioritizes options, and proposes action plans with defined timelines and success measures. May lead formal Quality Improvement Projects (QIPs) or join QIP project teams.
- Monitors contracted services (including food services, security, transportation, environmental services, laundry, medical waste, EHR and IT support, and other vendors) to ensure compliance with contract standards, regulatory requirements, and performance expectations.
Skills / Knowledge
- Working knowledge of California behavioral health and SUD regulatory frameworks, including DHCS AOD licensing and certification, Title 9 CCR, DMC and DMC-ODS, 42 CFR Part 2, HIPAA, Cal/OSHA, and CARF accreditation standards.
- Working understanding of the operating environment of a DMC-ODS provider in Los Angeles County and of the SAPC contracting and reporting framework.
- Strong operational and project-management skills, including the ability to plan, sequence, and execute multi-step operational initiatives across sites and departments.
- Ability to read, interpret, and manage against a variety of contracts, regulatory citations, and audit findings.
- Excellent verbal and written communication skills, including strong policy-writing and technical-writing abilities.
- Strong analytical skills and comfort working with operational data, dashboards, and quality-indicator reporting.
- Advanced proficiency in Microsoft Office, including Excel and Word; working proficiency with Adobe Acrobat Pro; and comfort learning and administering healthcare information systems including EHRs Process Improvement.
Education / Training
- Required: Bachelor's degree in healthcare administration, business administration, public administration, public health, behavioral or social sciences, or a closely related field. Directly relevant work experience may be considered in lieu of a bachelor's degree at the discretion of the COO.
- Preferred: Lean Six Sigma certification (Green Belt or higher) or equivalent process-improvement credential.
Experience
- Required: Minimum of three (3) years of progressively responsible experience in operations, compliance, quality management, or administration within a healthcare, behavioral health, substance use disorder, mental health, or similarly regulated organization.
- Preferred: Experience with DMC-ODS, SAPC, and Medi-Cal contracted services in Los Angeles County.
- Preferred: Direct experience supporting CARF (or other accrediting body) preparation, survey, or maintenance cycles.
- Preferred: Direct experience as an EHR administrator or superuser in a behavioral health environment.
Special Conditions
- Must successfully pass pre-employment and submit to random drug and alcohol screenings.
- Must possess and maintain a valid California driver's license, current automobile insurance, and a driving record acceptable to the organization's insurer.
- Must be willing and able to travel regularly between CRI-Help sites and to off-site meetings as required.
- Must be available outside of standard business hours as needed for operational, regulatory, or emergency matters.
Physical Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position is primarily sedentary office work, requiring extended periods of computer use, telephone communication, and meetings; regular travel between CRI-Help sites; and the ability to walk through residential and outpatient facilities including stairs as needed.
Position Reports To
Position Type
- Full-Time, In-Person, Exempt, Salaried
Pay Range
- $85,000 - $100,000 / Year
Benefits
- 100% Paid Blue Shield Trio Plan Medical Insurance Option
- 80% Paid Blue Shield Access+ Plan Medical Insurance Option
- 80% Paid Kaiser Medical Insurance Option
- 40% Dependent Coverage on Medical Insurance Plan
- 80% Paid Dental Insurance
- Vision Insurance
- Paid time off (10 Paid Sick Days Annually, 12 Paid Holidays Annually, Paid Vacation)
- Educational Assistance Tuition Reimbursement Program
- 401(k) 4% Employer Match
- 100% Paid $25,000 Life Insurance Plan with option to voluntarily increase coverage
