Marriott International

Operations Manager

Marriott International • $150K — $156K *
Redwood City, CA 94061In-Person
Hospitality & Recreation
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 3+ years of previous hotel management experience preferred
  • Prior leadership experience with proven success in leading teams
  • Knowledge in coaching, training, and managing employee performance
  • High school diploma required; college degree preferred
  • Extensive financial knowledge and strong business acumen
  • Valid driver’s license from the appropriate state
  • Strong time management skills for multitasking across roles

Responsibilities

  • Coach and support hotel team to manage wages and expenses
  • Manage hotel costs including supplies and labor within budget
  • Ensure ongoing service and technical training occurs property-wide
  • Oversee housekeeping department for effective daily operations
  • Review financial performance and identify areas for improvement
  • Establish and maintain open, collaborative relationships with team
  • Solicit and utilize team member feedback through an open-door policy

Benefits

  • Eligible for quarterly bonus plan
  • Collaborative work environment fostering team engagement
  • Opportunities for training and professional development
  • Supportive management that values employee feedback
  • Emphasis on safety and well-maintained facilities
Full Job Description
The salary range for the position is $72,000 to $75,000 per hour with a quartely bonus plan eligibility.

We are pleased to announce a wonderful opportunity for an Operations Manager.

What will you be doing most days?
  • Coach and support hotel team to effectively manage wages and controllable expenses. Strives to maintain profit margins without compromising guest or team member satisfaction
  • Manage costs within the hotel, including supplies, utilities, food and beverage and labor expenses to within budgeted parameters, combining with sales/revenue acumen to deliver an efficient and profitable operation
  • Ensure service, technical skills and other training occurs throughout the property to support successful daily operations
  • Ensure the cleanliness and functionality of of the rooms and entire building of the hotel.
  • Effectively run and oversee the housekeeping department ensuring that it is run and operating effectively on a daily basis
  • Review financial reports and statements to understand property's performance versus budget and expenses. Works to determine areas of concern and develops strategies to improve performance
  • Establish and maintains open, collaborative relationships with direct reports and entire team. Ensures direct reports do the same for their team
  • Establish a presence with team members on property and actively solicits team member feedback. Utilizes an "open door" policy and reviews team member engagement results to identify and address team member problems or concerns. Ensures team members are treated fairly and equitably
  • Hire team members who demonstrate strong functional expertise, creativity and leadership to meet the business needs of the operation
  • Foster team member commitment to providing exceptional service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and team members
  • Demonstrate and communicates drivers of guest satisfaction; ensures core elements of service strategy are in place to produce the desired results
  • Serve as a guest advocate for the property. Pulls together resources to resolve guest and operational issues and impact results
  • Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction
  • Observe service behaviors of team members and provides feedback to individuals and/or supervisors
  • Review comment cards, guest survey results and other data to identify areas of improvement
  • Analyze service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results
  • Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
  • Make decisions and oversee team performance, removes obstacles to success and ensures adequate resources are available to achieve business results
  • Inspire and motivate teams to achieve operational excellence
  • Ensure policies are administered fairly and consistently and that team member performance is evaluated and recognized where appropriate
  • Ensure property meets franchise standards
  • Ensure property is a safe and secure facility for guests and team members
  • Communicate and ensure execution of hotel emergency procedures


What are the requirements for this position?
  • You have 3+ years of previous hotel management experience preferred
  • Food and Beverage experience preferred
  • You have previous hotel leadership experience with proven success in leading teams
  • You have the ability to coach, train, praise, and discipline employees effectively and consistently
  • You have at least a high school diploma, with a college degree preferred
  • You have extensive financial knowledge and strong business acumen
  • You have a valid driver's license from the appropriate state
  • You have a drive for results demonstrated through successful performance in prior leadership positions
  • You have an action orientation to work efficiently and effectively toward operational objectives
  • You have strong time management skills to meet commitments across multiple departments and roles
  • You have a customer focus to consistently deliver optimal employee and customer satisfaction for the hotel


Physical Requirements for this Position

You must be able to walk and stand for extended periods of time as the job dictates.

Travel Requirements

This position does not require travel.

Pay Scale: $24.85 - $51.26/hour

*Rate depends upon state/market*

This property is managed by OTO Development.

Position: Operations Manager

Department: Operations

Exempt

Position Reports to: Assistant General Manager

Revised 6/11/25

About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Hospitality & Recreation
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ
MAR
* Ladders Estimates

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