Operations Manager

Inizio Engage$80K — $110K *
Pharmaceuticals & Biotech
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree or equivalent experience
  • Minimum 2 years’ experience in field-based Operations Manager or Sales Leadership role
  • Preferred experience in pharmaceutical or healthcare-related sales management
  • Proven track record of recruiting, developing, and leading field teams
  • Valid driver’s license with a clean record
  • Strong independent judgment in escalated issue management
  • Proficiency in Microsoft Office and CRM platforms

Responsibilities

  • Recruit, hire, and lead a geographically dispersed team of Field and Virtual Service Representatives
  • Conduct field rides to observe and coach customer engagements
  • Act as operational liaison among field teams, stakeholders, and client leadership
  • Monitor performance metrics with senior leadership to achieve program goals
  • Identify operational challenges and implement improvement solutions
  • Oversee onboarding, training, and performance management
  • Support quality improvement initiatives for field effectiveness
  • Complete administrative tasks accurately and punctually

Benefits

  • Opportunity to represent a leading innovative Fibromyalgia treatment portfolio
  • Engagement with a performance-driven and supportive team
  • Chance to impact care for patients with Fibromyalgia
  • Regular training and development opportunities in leadership and operational skills
  • Dynamic work environment with a blend of field and office work
Full Job Description

Inizio Engage has a long-standing partnership with Tonix Pharmaceuticals supporting an innovative Fibromyalgia treatment portfolio.

We are seeking a performance-driven Field Operations Manager to lead and support a team of Field and Virtual Service Representatives aligned to this Fibromyalgia program. This role blends operational leadership with hands-on field engagement to ensure consistent execution of commercial strategies across territories.

This is your opportunity to join Inizio Engage and represent Tonix Pharmaceuticals in advancing care for patients living with Fibromyalgia.

What will you be doing?

  • Recruit, hire, lead, coach, and support a geographically dispersed team of Field and Virtual Service Representatives.
  • Conduct regular field rides and ride-alongs to observe customer engagements, reinforce strategic messaging, provide real-time coaching, and ensure consistent execution of program objectives.
  • Serve as the operational liaison between field teams, internal stakeholders, and client leadership.
  • Monitor program performance metrics and partner with senior leadership to ensure goals and timelines are achieved.
  • Identify operational challenges and implement solutions that improve efficiency and service delivery.
  • Oversee onboarding, training, and performance management to ensure team readiness and compliance.
  • Support quality improvement initiatives designed to strengthen field effectiveness.
  • Complete administrative responsibilities accurately and on time (time reporting, system updates, summaries).
  • Ensure adherence to HIPAA guidelines and all compliance standards.

What do you need for this position?

  • Bachelor’s degree or equivalent experience
  • Minimum 2 years’ experience in a similar field-based Operations Manager or Sales Leadership role
  • Experience in pharmaceutical or healthcare-related sales management preferred
  • Proven ability to recruit, develop, and lead field-based teams
  • Valid driver’s license and clean driving record
  • Ability to travel regularly for in-field coaching and ride-alongs (anticipated average 20–30%, varies by district)
  • Overnight travel required
  • Ability to work independently and use sound judgment when managing escalated issues
  • Proficiency in Microsoft Office and CRM platforms

About Inizio Engage

Inizio Engage Careers

Joining Inizio Engage offers an unparalleled opportunity to become part of a leading team of professionals dedicated to pioneering innovation in their industry. Inizio Engage stands out as a beacon of excellence, providing a plethora of job opportunities that pave the way for personal and professional growth.

Explore Career Opportunities

Inizio Engage is actively seeking talented individuals who are eager to drive change and lead advancements in technology and service. With a variety of positions open, candidates can find the perfect match for their skills and ambitions. Inizio Engage values diversity and is committed to creating an inclusive work environment where everyone can thrive.

Professional Growth and Development

Inizio Engage is deeply invested in the professional development of its team members. The company offers comprehensive training programs, including leadership development and diversity training, ensuring that every employee has the tools and knowledge needed to succeed. Career growth at Inizio Engage is not just a possibility—it is a priority.

Internship Programs

For those starting their career journey, Inizio Engage’s internship programs offer a robust platform to gain industry-relevant experience and skills. Interns at Inizio Engage work on real projects, receive mentorship from experienced professionals, and learn about the company culture firsthand.

Benefits and Culture

Inizio Engage is renowned for its dynamic culture and the substantial benefits it offers. Employees enjoy a supportive and collaborative environment that fosters innovation and creativity. The benefits package at Inizio Engage is designed to support the well-being and financial security of its team members and their families.

Networking and Professional Connections

Inizio Engage encourages its employees to build a professional network, offering numerous opportunities for networking both within and outside the company. These connections can be instrumental in career advancement and personal growth.

Join the Team

Inizio Engage is hiring! Explore the job opportunities on the Inizio Engage Careers page and find the position that aligns with your career aspirations. Interested candidates should prepare their resume and get ready for an interview process that values insight, experience, and a drive to excel.

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