Key Responsibilities
• Operational Leadership: - Direct all aspects of Charleston operations, including warehouse operations, dispatch, fleet management, field service management, and installation performance. - Manage and support Warehouse, Dispatch, and Installation leadership to ensure seamless cross-functional execution.
• Fabrication Oversight: - Oversee capacity planning, staffing, and production schedule completion to align with customer commitments. - Partner with the Fabrication Manager to ensure quality, safety, and timely delivery of finished product.
• Warehouse & Logistics: - Manage inbound and outbound warehouse operations, inventory control, and order accuracy. - Ensure optimal routing, loading, and scheduling for on-time delivery.
• Fleet Management: - Oversee all aspects of the Charleston fleet, including box trucks, service vans, and pickups. - Leverage Samsara for fleet tracking, compliance, safety, and performance optimization. - Partner with Dispatch leadership to drive efficiency and reduce downtime.
• Field Service & Installation Performance: - Ensure best-in-class installation standards and jobsite execution, driving high levels of customer satisfaction. - Implement effective field service management processes and technology to track performance and resolve issues.
• People & Culture: - Recruit, train, and develop the Charleston operations team. - Foster a culture of accountability, safety, and continuous improvement.
• Process & Systems: - Implement and manage operational systems (including SYSPRO ERP, DispatchTrack, and Samsara fleet management). - Track KPIs, analyze data, and execute process improvements.
Experience
• 7+ years in operations management, preferably in building products distribution, construction services, or related industries.
• Proven ability to build, develop, and lead teams across warehouse, dispatch, fleet, and field service functions
• Familiarity with ERP and logistics systems (SYSPRO, DispatchTrack, and Samsara experience a plus).
• Strong project management skills, detail orientation, and ability to thrive in a fast-paced, growth environment.
• Demonstrated track record of ensuring high levels of installation quality and customer satisfaction.
Skills and Experience
• Leadership: Ability to motivate, coach, and develop high-performing teams.
• Communication: Excellent verbal and written communication skills for cross-functional collaboration.
• Analytical Thinking: Strong problem-solving and decision-making abilities.
• Technical Proficiency: Experience with inventory management, logistics platforms, and process improvement initiatives.
• Customer Focus: Commitment to delivering outstanding service and operational excellence.
• Adaptability: Comfortable managing change and ambiguity in a growth environment.
• Compliance: Knowledge of safety and regulatory standards relevant to operations.
• Execution-Oriented: Ability to manage multiple projects and priorities simultaneously.
BENEFITSMedical
Dental
Vision
Employer Paid Basic Employee Life and AD&D Insurance
Employer Paid Long Term Disability
Flexible Spending Accounts
Voluntary Short-Term Disability
Voluntary Life and AD&D Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.
OTHER DUTIES
Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
