Location: CHANEL Flagship Boutique (in Yorkville)
Reports to: Boutique Manager - Fashion
Contract: Full-time and contract position (18 months - July 2026 - January 2028)
Your role @ Chanel:To oversee and direct the operations functions for the Boutique to maximize productivity. The Operations Manager will be the expert on Standard Operating Procedures, systems/tools and ensuring the smooth running of operations to enable the ultimate client experience.
Your Impact @ Chanel:Customer Experience/Customer Relationship- Build, maintain and follow-through on strong client relationships, responding promptly and appropriately to all internal and external queries via telephone, email, or mail.
- Assist on the sales floor as needed, applying CHANEL standards of customer service including welcoming clients, presenting new collections, escorting clients to the door as appropriate
Heart of House Workflow- Ensure secure and accurate use of the cash register, including the opening, balancing, closing, invoice retention, and bank deposits* (*free-standing boutiques only)
- Oversee and maintain efficiencies to complete accurate shipping & receiving daily, ensuring all parcels are addressed within 24 hours
- Maintain and improve the inventory integrity for all three divisions (prevent damages, losses, discrepancies, and execute Cycle Counts, RFID, Year End Inventory)
- Oversee stock organization and optimization to create a standard that supports driving business results and increasing sell through
- Oversee and understand the savoir faire of RTW alterations, and align with Global guidelines, expertise and experience
- Create, maintain and manage all Boutique invoices through our internal system
- Managing a budget and forecasting expenditures for a multi-faceted Boutique
Boutique Operations - Lead the change management within the boutique through various project, be proactive, and take initiative when required
- Be the ultimate expert on all Standard Operating Procedures, Systems and Tools to act as a resource & trainer for the entire Boutique Team
- Lead and oversee the Chanel et Moi after-sales within your Boutique, including repair intake/lead-times, local/international repairs, spare-parts, execute minor in-store repairs, and delivering an exceptional client experience at every stage
- Uphold the Boutique maintenance standards by communicating with contractors/vendors, management/IT to provide services for the boutique
- Work with the Boutique Director and Boutique Manager to order, organize and allocate staff uniforms
Team Spirit & Development- Foster effective communication and collaboration within the team and with Head Office.
- Adhere to relevant Health & Safety and Security procedures and guidelines at all times
- Coach, inspire and develop the heart of house team
Merchandising/Brand Image/Product- Establish and maintain working knowledge of current merchandising guidelines as well as the ability to maintain set standards at all times
- Check the quality of incoming and outgoing merchandise, ensuring that each product has the correct ticket and that products are boxed and/or wrapped following the appropriate guidelines
Personal Presentation/Image- Adhere at all times to dress code, grooming and conduct guidelines as specified within the CHANEL Charter
- Ensure that back-office areas are kept clean and well-organized at all times
Training/Personal Development- Successfully participate in and complete any training provided, acquiring and applying high standards of customer service and product knowledge
- Actively and positively participate in any meetings arranged
Responsibilities listed are not exhaustive; additional and more detailed duties will be shared during training stage.
What you will bring to the team: - Detailed oriented and excellent organizational skills;
- Excellent verbal and written communication skills;
- comfortable working with different departments and teams;
- Strong skills in managing and mentoring a team;
Position Logistics:- Successful experience of at least 4-6 years in leadership retail operations and/or stock experience.
- Ability to lift approximately 15-20 lbs
- Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results
- Fluent English, French a plus.
You are energized by: - Leading a high-performance team and supporting the growth & development of individuals
- Working with autonomy, but also with support from your leadership team
What you'll gain: - Developing your leadership skills
- Having accountability and recognition for your own success
- Competitive base salary: 95k-100kCAD annually + bonus
Benefits at CHANEL:Our employee benefits have been created to support you across your professional and personal life by offering you:
- Health & Wellness - Private medical and dental insurance, long-term disability coverage, life insurance, and accidental death and dismemberment insurance. Plus, the option to add family members. Financial Security - A strong company pension plan and bonus program to help you plan for the future.
- Time to Recharge - Enjoy generous vacation days, sick leave, CSR (volunteering) days, and even a day off for your birthday!
- Parental Support - A robust global parental leave policy to support you during life's important moments.
- Employee Assistance Program (EAP) - 24/7 access to resources, including counseling, legal support, wellness services, and financial guidance.
- Professional Growth & Development - We are committed to your success. From mentorship programs and learning opportunities to career advancement within the company, we provide the tools and resources to help you grow
*Benefits are eligibility dependent and subject to change at any time.
