CHANEL Head of Retail Education - Fragrance & BeautyLocation: CHANEL Toronto Office
Reports to: F&B Director
Contract: Full-time and Temporary Position (Contract until February 2028 for a maternity-leave replacement)
The Head of Retail Education manages the Fragrance & Beauty retail education department and is responsible for her/his team of 4, for training and coaching our staff & retail partners, including product and client development to support the achievement of company objectives.
What impact you can create at Chanel: You will bring energy, expertise, and a coaching mindset to inspire and empower teams across the retail network. Your key responsibilities will include:
- Lead, coach, develop, and motivate a team of four Retail Education professionals, fostering a collaborative, high-performing, and engaging team culture.
- Design, develop, and facilitate impactful training programs across brand culture, product knowledge, selling ceremony, client development, and leadership capabilities.
- Partner with Sales, Marketing, and other cross-functional teams to build and manage the annual education calendar in support of seasonal launches, key business priorities, and client events.
- Act as the key link between the field and corporate teams, ensuring communication is clear, relevant, timely, and actionable.
- Assess field learning and development needs on an ongoing basis; provide tailored recommendations, follow-up, and coaching to address opportunities.
- Evaluate the effectiveness of existing education initiatives and continuously enhance or create programs in response to business needs and field feedback.
- Partner with field leadership and store management to review productivity reporting, discuss key performance indicators, identify opportunities, and establish future objectives.
- Support the adoption of virtual and digital learning tools to deliver engaging, effective, and scalable education experiences.
- Champion the CHANEL Fragrance & Beauty brand culture and elevate the ultimate luxury client experience across all points of sale.
What you will bring to the role:- You will bring energy, expertise, and a coaching mindset to inspire and empower teams across the retail network. Your key responsibilities will include:
- Lead, coach, develop, and motivate a team of four Retail Education professionals, fostering a collaborative, high-performing, and engaging team culture.
- Design, develop, and facilitate impactful training programs across brand culture, product knowledge, selling ceremony, client development, and leadership capabilities.
- Partner with Sales, Marketing, and other cross-functional teams to build and manage the annual education calendar in support of seasonal launches, key business priorities, and client events.
- Act as the key link between the field and corporate teams, ensuring communication is clear, relevant, timely, and actionable.
- Assess field learning and development needs on an ongoing basis; provide tailored recommendations, follow-up, and coaching to address opportunities.
- Evaluate the effectiveness of existing education initiatives and continuously enhance or create programs in response to business needs and field feedback.
- Partner with field leadership and store management to review productivity reporting, discuss key performance indicators, identify opportunities, and establish future objectives.
- Support the adoption of virtual and digital learning tools to deliver engaging, effective, and scalable education experiences.
- Champion the CHANEL Fragrance & Beauty brand culture and elevate the ultimate luxury client experience across all points of sale.
- Travel regularly across Canada to support education activity, field coaching, launches, and business priorities.
You are energised by: - Bringing a strong brand culture to life through exceptional learning experiences and the CHANEL ultimate luxury client experience.
- Inspiring people, sharing knowledge, and helping others grow in confidence and capability.
- Collaborating with diverse teams to translate business priorities into meaningful field action.
- Working in a fast-paced environment where creativity, agility, and excellence are valued.
- Leading with dynamism, motivation, empathy, and passion.
What you would gain from this experience: - The opportunity to lead the Retail Education function for an iconic luxury Fragrance & Beauty House.
- Meaningful people-leadership and team-development experience.
- Exposure to cross-functional business strategy, including Sales, Marketing, Retail, and Client Experience.
- The fulfillment of helping teams deliver distinctive, memorable client experiences.
- The opportunity to work in a collaborative environment alongside a passionate and dedicated team.
