The Operations Delivery & Control (OD&C) Analyst Senior drives operational effectiveness through advanced analytics, pilot performance reporting, insight generation, and control execution. This role supports well-managed enterprise operational change, monitoring performance, and continuous improvement by identifying capacity challenges, improving transparency, strengthening how enterprise-wide pilots are measured and communicated while ensuring strong adherence to quality assurance and control frameworks.
Partnering across business, technology, legal, and compliance teams, the OD&C analyst helps to improve productivity, accountability, and profitability while enabling the organization to adapt to evolving business needs. Through a combination of data-driven analysis and control discipline, the OD&C Analyst strengthens accountability, mitigates risk, and contributes to improved productivity and overall business performance.
Key Duties and Responsibilities:
- Analyze operational pilot performance and develop metrics, dashboards, and analytical frameworks
- Translate complex data into clear, actionable insights for operational and business leaders
- Identify opportunities to improve efficiency, resource utilization, execution quality while also supporting issue identification and customer remediation efforts.
- Perform workflow mapping, requirements definition, and gap analysis for improvement initiatives
- Build and maintain dashboards, performance trackers, and reporting tools.
- Prepare high‑quality materials for business reviews, leadership updates, and performance discussions
- Prepare executive-ready presentations and materials that communicate insights, outcomes, progress and actionable recommendations
- Partner cross-functionally with business, operations, and technology teams
- Support issue resolution through structured problem-solving and analytical thinking
- Develop and maintain reports using Power BI, SAS, Databricks and other platforms using Snowflake and other data sources
- Key reporting activities—including pilot capacity views, process testing, operational controls, call monitoring, business partner oversight, and executive reporting
- Deliver ad hoc analysis, due diligence, automation and project support as needed
Requirements:
- 3–5 years in operations strategy, business analytics, quality assurance, or transformation roles
- Bachelor’s degree required
- Strong analytical skills and experience using data to guide decisions
- Proficiency in Microsoft Office applications and experience with analytical tools including Power BI development skills.
- SQL and relational database experience include writing queries, data extraction, creating views, and reporting.
- Strong understanding of data validation and quality control practices (e.g., reconciliations, reasonableness checks prior to report/dashboard delivery)
- Experience supporting, building and automating operational reporting
- Familiarity with machine learning, AI, or generative AI concepts (e.g., LLMs, prompt engineering) is a plus
- Familiarity with project management methodologies, tools, and solution delivery lifecycles.
Competencies/Skills:
- Exceptional relationship building and stakeholder influencing skills.
- Strong capability in developing executive caliber materials.
- Strong analytical, critical thinking, and problem-solving skills with a structured approach.
- Strong business acumen with a deep understanding of operational, production, monitoring, and efficiency metrics.
- Ability to execute discipline under strict deadlines while managing multiple priorities.
- Ability to analyze and interpret complex data to inform strategic decision making.
- Proficiency in data analysis tools and financial modeling techniques to support data driven recommendations.
- Excellent written, presentation, and verbal communication skills.
- Enterprise mindset with the ability to connect work to broader organizational strategy.
Compensation: This role is eligible for discretionary compensation
