Digital Realty

Operations Continuous Improvement Senior Manager

Digital Realty • $100K — $130K *
Ashburn, VA 20147In-Person
Enterprise Technology
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 3+ years of experience in data center operations or similar critical environments
  • Proficient in using various software applications
  • Experienced in documenting data flows and system interactions
  • Familiarity with relational data structures and CMDB is preferred
  • Exceptional communication skills for bridging technical and non-technical discussions
  • Strong analytical and problem-solving skills
  • Ability to manage multiple tasks in a dynamic global environment

Responsibilities

  • Engage with global operations teams to assess business processes and challenges
  • Collect and clarify enhancement requests from users and leaders
  • Prioritize user requests based on impact and alignment with strategy
  • Support various applications used in global operations through basic configuration and testing
  • Serve as a liaison, summarizing updates and insights for senior management
  • Participate in process mapping and continuous improvement initiatives
  • Create documentation and training materials for global stakeholders

Benefits

  • Hybrid working model allowing flexibility between office and remote work
  • Growth opportunities into advanced leadership roles within the organization
  • Collaboration with cross-functional teams across global operations
  • Exposure to cutting-edge technologies and continuous improvement methodologies
  • Participation in large-scale global initiatives
Full Job Description
Job Description

Position Title: Operations Continuous Improvement Senior Manager

Location: Ashburn, VA (Hybrid)

Your role

The Global Continuous Improvement and Systems Enablement Lead will support the Global Director, Continuous Improvement & System Enablement function by partnering with global data center operations teams to identify system needs, gather requirements, support application usage, and drive continuous improvement initiatives. This role serves as a key liaison between operational stakeholders and the Director responsible for global systems and innovations.

The ideal candidate will have strong operational process knowledge, the ability to learn multiple applications quickly, excellent communication skills, and the capacity to evaluate, prioritize, and translate business needs into actionable system updates and roadmap recommendations. This position offers growth opportunities into more advanced leadership roles within Global Operations Solutions and Innovation.

What you'll do
  • Engage with global operations teams to understand business processes, system needs, and workflow challenges.
  • Collect, document, and clarify enhancement requests or issues from users and business leaders.
  • Prioritize user requests based on impact, urgency, and alignment with the global operational strategy.
  • Support multiple applications used across global data center operations (e.g., CMMS, workflow tools, reporting platforms), including basic configuration, testing changes, and validating enhancements.
  • Serve as a liaison between the operations teams and the Senior Manager for Systems Solutions & Innovations, providing summarized updates and actionable insights.
  • Participate in process mapping, root cause analysis, and continuous improvement initiatives.
  • Assist with creating system documentation, release notes, training materials, and communication for global stakeholders.
  • Collaborate with cross-functional groups (operations, engineering, IT, support teams) to ensure smooth system rollouts and alignment of changes.
  • Track progress of system improvements and maintain visibility of roadmap commitments and timelines.
  • Identify opportunities to optimize systems and workflows to improve operational efficiency, compliance, and user experience.


What you'll need
  • 3+ Years experience and Strong understanding of data center operations or similar mission-critical operational environments.
  • Ability to learn and effectively use multiple software applications.
  • Skilled in documenting data flows, data models, and system/process interactions using both technical writing and non-technical write ups.
  • Experience with relational data structures, CMDB, or operational modules (preferred).
  • Excellent communication skills with the ability to translate technical concepts for non-technical audiences.
  • Solid analytical, prioritization, and problem-solving capabilities.
  • Experience gathering requirements and documenting processes.
  • Ability to manage multiple tasks in a fast-paced, global environment.
  • Strong organizational skills with attention to detail.
  • Demonstrated ability to work effectively across teams, cultures, and time zones.

Desirable Skills (Differentiators):
  • Experience with CMMS platforms, workflow management tools, or operations-focused systems.
  • Familiarity with Lean, Six Sigma, or continuous improvement methodologies.
  • Exposure to system configuration, UAT testing, or release management.
  • Project coordination or light project management experience.
  • Data analysis and reporting capabilities (e.g., dashboards, KPI tracking).
  • Experience supporting global or multi-site operational teams.
  • Ability to identify inefficiencies and propose technology-driven solutions.
  • Transferable managerial skills, team load balancing
  • Experience delivering large-scale global data or system initiatives.

About Digital Realty

Digital Realty Careers

Joining Digital Realty means becoming part of a dedicated team of professionals who are at the forefront of innovation in the data center industry. Digital Realty, a leading global provider of data center, colocation, and interconnection solutions, offers a variety of job opportunities that cater to a range of skills and experiences.

Explore Job Opportunities

Digital Realty is actively hiring and offers a plethora of positions that cater to both seasoned professionals and those at the beginning of their career journey. The company is committed to fostering a culture of growth and leadership, making it an ideal environment for ambitious individuals looking to advance their careers.

Internship Programs

For those just starting out, Digital Realty’s internship programs provide a robust platform for gaining industry experience and networking with experts. Internships are designed to transform academic knowledge into professional practice, while interns work on projects that drive real business results.

Professional Growth and Development

Digital Realty believes in the continuous professional development of its team members. The company supports career advancement through comprehensive leadership and diversity training programs that are designed to enhance skills and foster an inclusive workplace.

Benefits and Culture

The benefits at Digital Realty go beyond standard employment perks. Team members enjoy competitive benefits packages that support both their professional and personal lives. Moreover, Digital Realty is committed to maintaining a diverse and inclusive culture where every team member feels valued and motivated.

Innovation and Leadership

At the intersection of technology and real estate, Digital Realty stands as a leader in its field. The company encourages innovation and thought leadership, which permeates every project and initiative. Team members are encouraged to think creatively and push boundaries, which is integral to the company’s success and industry leadership.

Applying for a Position

To apply for a position at Digital Realty, candidates should prepare their resume to highlight relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within Digital Realty’s unique culture. Interested candidates can explore available positions and submit their applications through the Digital Realty Jobs portal.

Stay Connected

Keep up to date with the latest from Digital Realty by following their careers blog. Here, one can find career tips, insider perspectives, and industry-leading insights that can be immediately applied. Digital Realty also offers personalized job alert emails, ensuring that potential candidates do not miss out on exciting and rewarding opportunities.

Join the Digital Realty Team

Search open positions that match your skills and interests. Digital Realty looks for passionate, curious, creative, and solution-driven team players. Explore how far your ambition can take you within a company that prides itself on being a global leader in data center solutions.

SEARCH DIGITAL REALTY JOBS

Digital Realty is not just a company; it's a place where careers are made, innovation thrives, and opportunities abound.
Learn more about Digital Realty
Size
11 employees
Industry
Real Estate & Construction
* Ladders Estimates

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