Salary : $65,166.40 - $99,798.40 Annually
Location : Temecula, CA 92590
Job Type: Full-Time
Job Number: 197
Department: Operations
Division: Maintenance and Operations
Opening Date: 06/16/2026
Closing Date: 6/29/2026 12:00 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: RCWDEA

JOB DESCRIPTION

Under immediate, progressing to general supervision, provides a wide variety of specialized and technical administrative support to management and staff in the Operations and Maintenance Division; receives and transmits telephone and voice radio messages; provides appropriate District personnel with information received from the public, water distribution operators, and others under established guidelines or at the direction of higher level staff.

Receives, reviews, and processes or routes customer calls; provides a wide variety of specialized and technical administrative and office support to management, professional, and supervisory staff; interacts with and coordinates services with District customers including contractors, developers, and the general public.
CLASS CHARACTERISTICSOperations and Maintenance Assistant I
This is the entry-level position in the Operations and Maintenance assistant class series. Positions assigned to this level perform limited or routine field related and customer service duties under close supervision. This class is distinguished from the Operations and Maintenance assistant II by the performance of the more routine tasks and duties assigned and lower certification levels. Employees at this level are not expected to perform with the same independence of direction and judgment on matters related to the established procedures and guidelines as are positions allocated to the II level. Employees at this level may be in a training capacity. Position does not require significant previous work experience in the applicable field.
Operations and Maintenance Assistant II
This is the journey level position in the Operations and Maintenance assistant class series. Positions assigned to this level perform a full range of field related, customer service and cross connection duties under general supervision. Employees at this level receive only occasional instruction as new or unusual situations arise as they are fully aware of the operating procedures and policies within the department. Employees at this level are expected to be fully trained and competent. This position also requires general understanding and knowledge of fundamental Cross Connection State Regulations and practices. Position typically requires significant previous work experience in a field services or customer service position.
Senior Operations and Maintenance Assistant

This is the advanced journey level classification with responsibility for organizing duties and performing difficult and complex tasks assigned to this job classification within the operations & maintenance division. Positions assigned to this level perform a full range of field related, customer service and cross connection duties under general supervision. Employees at this level receive only occasional instruction as new or unusual situations arise, as they are fully aware of the operating procedures and policies within each of the departments. They may also provide lead supervision to lower-level staff including assigning work and providing technical assistance and training in the completion of assigned duties. Employees at this level are expected to be fully trained and competent. Position typically requires significant work experience in a level II position or work experience in the appropriate field.

EXAMPLE OF DUTIES
Duties may include, but are not limited to, the following:

Operations and Maintenance Assistant I

• Assists with coordination of daily scheduling of crew assignments for foreman, supervisors, and managers.
• Answers, directs and dispatches incoming calls to various systems operations and field services division personnel.
• Assists with generating work orders including, facility repair and maintenance, underground service location reports, full installation, removal and relocation of meters and meter service devices to existing meters, etc.
• Uses computer programs to track projects, tasks and assignments.
• Answers customer inquiries on service problems and other general water service information.
• Follows departmental procedures for various tasks such as dispatching, meter repairs and installations, work orders, facility database maintenance, backflow administration and other maintenance and operations related programs.
• Provides data entry support to operations and maintenance staff
• Maintains office supplies and issues requisitions.

In addition to the duties for an Operations and Maintenance Assistant I

Operations and Maintenance Assistant II

• Assists with processing emergency corrective jobs for the systems operations and field services divisions.
• Assists field crews by ordering and/or verifying delivery of materials to job site.
• Provides support to the backflow/cross connection department.
• Applies for, submits and receives permits needed for District field work; permits include but are not limited to, encroachment permits, Digalert, City, County, and HOA.
• Maintains all correspondence between the District and permitting agencies.
• Monitors and routes all planned water system shutdowns for proper notification to customers and other departments as appropriate.
• Utilize GIS Facilities Viewer to identify and communicate District Assets to field staff.
• Initiates correspondence via letters to customers regarding any actions needed in relations to Operations & Maintenance.
• Prepares and processes monthly, semi-annual, and annual reporting as needed.
• Coordinates with various departments for the processing of meter service installation.
• Processes underground service locator requests.
• Custodian of all District fuel cards including issuing, ordering and replacement.
• Assists with Cross-Connection/Backflow Prevention Program to ensure compliance with state and local regulations; independently performs difficult and responsible technical and administrative work associated with specialized cross-connection and backflow prevention reports, and research.
• Oversees the inventory of supplies needed for Operations and Maintenance staff and monitors requisitions and purchase orders.
• Troubleshoots failed backflow tests with customers and testers; enforces retest and lock offs when appropriate.
• Custodian of all District Fuel Cards including issuing, ordering and replacement for field staff.
• Performs related duties as assigned.

In addition to the duties for an Operations and Maintenance Assistant II

Senior Operations and Maintenance Assistant

• Utilizes the GIS Facilities Viewer software to navigate District appurtenances and generate appurtenance data reports as needed.
• Provide administrative support to department manager, department supervisor and/or staff including preparation of purchase order requests, certification renewals and assignments, invoice requests, and work order management
• Suggest policy changes in order to streamline department operations
• Answer inquiries involving department procedures, activities and functions
• Participate in a wide range of administrative services and activities; establish work methods and procedures; assign duties and evaluate results.
• Serves as coordinator for the Backflow Prevention Assembly Certification Program including, customer notification of testing, repair, and inspection; collaboration and communication of expectations to approved backflow testers
• Administration of the recycled water use accounts and participates in the preparation of regional water quality control board reports.
• Provides support for Computerized Maintenance Management System (CMMS), including data entry, work order, and report generation.
• Maintains the USA Dig-Alert system; Processes underground service locator requests, creates RCWD locate requests.
• Generate work orders, including facility repair and maintenance, full installation, removal, and/or relocation of meters and meter service devices to existing meters.
• Use computer programs to track projects, tasks and assignments.
• Implement departmental procedures for various tasks such as dispatching, meter repairs and installations, work orders, facility database maintenance, and other field services and systems operations related programs.
• Prepare and process work request for field service staff, including logging calls from customers, dispatches field staff investigations, tracks progress.
• Prepare and process monthly, semi-annual, and annual reports as needed for Operations & Maintenance Supervisors and Management.
• Process emergency corrective and reimbursable jobs for the systems operations and field services divisions.
• Generate comprehensive Fuel Reporting and invoice audition for State and District reporting.
• Assist field crews by ordering and/or verifying delivery of materials to job site.
• Coordinate with various departments for the processing of meter service installation.
• Process seminar, District related classes and certification requests paperwork.
• Process and submit monthly, quarterly and annual Water Quality letters to the State.
• Update website to reflect Water Quality, Operations, and Emergencies.
• Perform related duties as assigned.

QUALIFICATIONS
Operations and Maintenance Assistant I
Knowledge of:

• Basic customer service principles.
• District rules, regulations and fees.
• Computer software (Microsoft Office, Adobe PDF).
• Principles and practices of operations and maintenance theory.
• Proper English, grammar and punctuation.
• Modern office methods, practices, procedures and equipment.
• Principles and techniques of record keeping and filing.
• Standard office procedures and proper phone etiquette.
• Proper work safety standards.

Ability to:

• Work under pressure and handle multiple tasks and interruptions.
• Respond to the public and employee inquiries, complaints, and emergencies in a professional and pleasant manner.
• Maintain confidentiality of records and information.
• Type 50 WPM.
• Operate personal computer.
• Operate two-way radio.
• Learn and follow District rules, regulations, policies and systems.

In addition to the qualifications for an Operations and Maintenance Assistant I

Operations and Maintenance Assistant II
Knowledge of:

• District service boundaries.
• District organization, facilities and services.
• District rules and regulations for water and sewer service.
• Principles and practices of operations and maintenance theory.
• Principles and theory of the District's supervisory control and data acquisition systems.
• Organization and procedures of the District.
• Utilization of the District's computer database and advanced word processing applications.
• District Computerized Maintenance Management System (CMMS).
• Methods, materials, tools, and equipment used in field maintenance inspections.
• Financial record keeping and accounting systems.
• Federal Communications Commission (FCC) regulations for operation of District radio system.
• District policies and procedures related to customer service and customer relations.
• Fall Protection - Authorized Person Comprehensive Course

Ability to:

• Understand the organization and operation of the district and to interpret that information for other agencies and customers as necessary.
• Organize, plan and execute projects with prioritization.
• Prepare and process various records, reports, forms and other documents specific to the necessary department
• Interpret, explain and reach sound conclusions in applying complex District Operations and Maintenance procedures, rules and regulations
• Compile and maintain extensive records and files.
• Perform increasingly responsible and varied assignments under decreasing degrees of direction.
• Assist with statistical summaries and other required monthly reports.
• Assist the operations and maintenance staff with special project assignments.
• Write clear, concise correspondence.