Citigroup, Inc

Operating Model and Artificial Intelligence Execution Lead

Citigroup, Inc • $170K — $300K *
Tampa, FL 33647Hybrid
Enterprise Technology
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 15+ years of experience, including 8-10+ years' managerial experience
  • Strong technical know-how in project delivery and stakeholder management
  • Commercial awareness with analytical skills focused on risk/reward dynamics
  • Proven achievement in managing large, matrixed organizations
  • Bachelor's degree or equivalent required, potentially a Master's degree

Responsibilities

  • Establish robust governance frameworks for program management
  • Conduct quality assurance and ensure adherence to program standards
  • Align program activities with enterprise-level reporting requirements
  • Provide hands-on execution support for project delivery
  • Lead weekly execution metric reviews and performance assessments
  • Act as the first line of defense in operational issue resolution
  • Drive program leadership and influence future strategic outcomes

Benefits

  • Medical, dental & vision coverage
  • 401(k) retirement plan
  • Life, accident, and disability insurance
  • Wellness programs
  • Paid time off including vacation and sick leave
Full Job Description
Operating Model & Artificial Intelligence (OM&AI) program is a multi-year firmwide initiative to leverage AI, Generative AI and Operating levers to fundamentally reengineer high-impact processes across Citi. It aims to enhance growth, efficiency, customer and employee experiences and improve our risk management.

We are seeking a dedicated and dynamic Services Ops execution lead to drive the successful delivery of OM-AI initiatives, from factory mobilization through to approved business case execution. This role acts as an important bridge, providing direct execution support for a dedicated portfolio of processes identified across Services Operations. The successful candidate will be an expert in project delivery and stakeholder management, adept at managing both vertical and cross-functional initiatives, monitoring progress, and ensuring the program's ambitious goals are met.

Key Responsibilities:
  • Establish Governance Frameworks: Design, implement, and manage a robust governance discipline for the OM-AI program portfolio - inclusive of milestone set-up in PTS, KPIs, and standardized reporting.
  • Quality Assurance & Milestone Management: Conduct rigorous oversight of project delivery within the assigned portfolio and across horizontal initiatives, ensuring adherence to central program standards, quality benchmarks, and the timely achievement of critical milestones
  • Enterprise Engagement: Ensure all program reporting and governance activities are fully aligned with the requirements and cadences of enterprise-level OM-AI forums and steering committees.
  • Hands-On Execution Support: Provide direct, hands-on execution support to assigned organizations, helping them navigate program requirements, translate strategic plans into actionable steps, and manage their specific delivery roadmaps and timelines.
  • Performance Monitoring & Weekly Reviews: Lead weekly execution metric reviews with assigned organizations and horizontal process owners to assess progress against KPIs, identify emerging risks, and track performance. Consolidate and report key findings to the Program Execution Lead.
  • Single Point of Accountability: Act as the first line of defense for identifying and resolving operational hurdles and bottlenecks within both the assigned portfolio and horizontal initiatives.
  • Program Leadership: Primarily affect positive outcomes through significant impact in terms of size of team managed, strategic influence on the business and interaction with other functions or businesses.
  • Influence Strategy: Exercises full accountability for results, budget, planning, policy formation and significant contribution to future strategy of the area(s).
  • Impediment Resolution & Escalation: Act as the first line of defense for identifying and resolving operational hurdles and bottlenecks within both the assigned portfolio and horizontal initiatives. Escalate critical issues to the Program Execution Lead when necessary to ensure they are resolved without impacting the critical path.


Qualifications:
  • 15+ years of experience, including 8-10+ years' managerial experience
  • Must possess the technical know-how, commercial awareness and analytical skills coupled with an understanding of risk/reward dynamics and how they interact to generate sustainable profitable growth
  • Proven record of achievement in leading large, matrixed, specific line of business experience preferred0


Education:
  • Bachelor's/University degree or equivalent experience, potentially Masters degree and managerial experience


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:
Operations - Management Operations

Job Family:
Management Leadership

Time Type:
Full time

Primary Location:
Tampa Florida United States

Primary Location Full Time Salary Range:
$170,000.00 - $300,000.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Jun 23, 2026

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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