Where is the work:On-Site (5 days)
The Branch Office Administrative Assistant provides administrative, operational, and customer-facing support to ensure smooth day-to-day functioning of the branch. This role supports local leadership, service teams, and office operations by managing administrative workflows, providing excellent customer service, and maintaining accurate documentation and records. The position requires strong organizational skills, professionalism, and the ability to handle multiple priorities in a fast-paced environment.
What you will do:Branch Operations Support- Assist with processing purchase orders, invoices, and expense submissions.
- Support coordination of service scheduling and technician dispatch as needed.
- Ensure accuracy of data entry related to work orders, customer accounts, service documentation, and compliance records.
- Collaborate with sales and operations leaders to support operational workflows.
Customer Service- Provide timely, professional support to customers through phone, email, and in-person interactions.
- Help address customer questions, schedule appointments, and route inquiries to appropriate team members.
- Follow up on outstanding customer issues and ensure proper documentation.
Administrative Support- Prepare reports, presentations, and internal communications for branch leadership.
- Assist with meeting coordination, travel arrangements, and calendar management.
- Support onboarding coordination for new hires, including badge requests, workspace setup, and training documentation.
- Manage confidential information with discretion and professionalism.
What you will bring:Required Skills & Qualifications- High school diploma or equivalent; associate degree preferred.
- 2+ years of administrative or office coordination experience, ideally in a service or operations environment.
- Strong communication, customer service, and interpersonal skills.
- Proficiency with standard office software (email, spreadsheets, word processing).
- Ability to manage multiple priorities, meet deadlines, and work independently.
- High attention to detail and strong organizational skills.
Preferred Qualifications- Experience supporting branch or field service operations.
- Familiarity with business systems such as ERP, CRM, or service management platforms.
- Knowledge of basic accounting or billing processes.
Work Environment- Office-based role with regular interaction with branch staff, technicians, and customers.
- Requires occasional coordination with regional or corporate teams.
Annual Base Salary Range or Hourly Base Pay Range:$75,176.66 - $96,000.00
Compensation Type:Exception Hourly
Incentive Eligible:No
Sales Commission Eligible:No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
- 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.
Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations
Safety Sensitive Role:No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
