Job Title

NOC Manager

Job Description

This position will be based at Ashburn, VA (remote or Hybrid)

Responsibilities:

NOC Operations Management
• Manage the day-to-day operations of a 24x7 Network Operations Center (NOC) supporting enterprise systems, networks, and cloud environments.
• Lead, mentor, and develop NOC personnel, ensuring appropriate staffing, training, and performance management.
• Establish and maintain operational procedures, shift schedules, and escalation processes.
• Monitor key performance indicators (KPIs), service level agreements (SLAs), and operational metrics to drive continuous improvement.
• Coordinate operational activities across network, systems, cybersecurity, and engineering teams.

Incident & Problem Management
• Oversee the identification, triage, escalation, and resolution of network and infrastructure incidents.
• Ensure timely communication of service outages and operational impacts to stakeholders.
• Lead post-incident reviews and facilitate root cause analysis activities.
• Develop and maintain incident management procedures, runbooks, and operational playbooks.
• Support business continuity and disaster recovery exercises.

Network & Infrastructure Monitoring
• Ensure continuous monitoring of enterprise infrastructure, including servers, network devices, applications, and cloud resources.
• Oversee the use of monitoring and management tools to maintain system availability and performance.
• Collaborate with engineering teams on capacity planning, maintenance activities, and system upgrades.
• Support patch management and change control processes across operational environments.
• Validate backup operations and system health checks.

Security & Compliance Support
• Collaborate with Information Assurance and Cybersecurity teams to support compliance initiatives, including NIST, FISMA, and organizational security requirements.
• Ensure NOC personnel appropriately identify and escalate cybersecurity events.
• Support continuous monitoring activities and maintain operational documentation for audits and assessments.
• Assist with the implementation of security monitoring tools and operational best practices.
• Maintain awareness of emerging threats and operational impacts to enterprise environments.

Cloud Operations Support
• Support the monitoring and operational management of AWS and other cloud environments.
• Coordinate with cloud engineering teams to ensure operational readiness and service availability.
• Assist with implementing cloud monitoring, logging, and alerting capabilities.
• Ensure cloud operational procedures are documented and followed.
• Participate in cloud-related incident response and troubleshooting efforts.

Leadership & Collaboration
• Serve as the primary point of contact for NOC operations and escalation activities.
• Collaborate with vendors, customers, and internal stakeholders to resolve operational issues.
• Collaborate with Security, Engineering, and Cloud teams during the planning and implementation of network and infrastructure solutions to ensure designs incorporate security best practices, operational requirements, and supportability considerations
• Lead operational improvement initiatives and recommend process enhancements.
• Foster a culture of accountability, customer service, and operational excellence.
• Stay current with industry trends, monitoring technologies, and operational best practices.

Job Requirements

Qualifications:
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or a related field preferred with 5+ years of experience in Network Operations, IT Operations, or Infrastructure Support and 2+ years of experience managing or leading NOC, Service Desk, or Operations personnel.
• ITIL Foundation, CompTIA Security+, or CompTIA Network+ preferred.
• Cisco Certified Network Associate (CCNA) or equivalent certification preferred.
• AWS Cloud Practitioner or AWS Certified SysOps Administrator certification is a plus.
Experience
• Experience supporting enterprise network and infrastructure environments.
• Familiarity with federal compliance requirements (NIST, FISMA, or similar frameworks) preferred.
• Experience managing operational incidents and leading cross-functional teams.
• Experience supporting cloud environments (AWS, Azure, or Google Cloud) preferred.

Security Clearance
• Must be able to obtain and maintain a U.S. Government security clearance
Technical Skills
• Strong understanding of TCP/IP, DNS, DHCP, VPN, and network troubleshooting principles.
• Experience with network and infrastructure monitoring tools (SolarWinds, PRTG, Splunk, Datadog, Nagios, or similar platforms).
• Familiarity with Windows and Linux operating systems.
• Knowledge of ticketing and IT service management tools (ServiceNow, Jira, Remedy, etc.).
• Understanding of cybersecurity monitoring concepts and incident escalation procedures.
• Basic knowledge of cloud services and operational support within AWS environments.
• Familiarity with scripting or automation tools (PowerShell, Python, or Bash) preferred.

Leadership & Communication
• Excellent written and verbal communication skills.
• Proven ability to lead teams in a fast-paced, mission-critical environment.
• Experience presenting operational metrics and status updates to leadership.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities and drive operational excellence.
• Demonstrated experience building collaborative relationships across technical and business teams.

Salary: Min: $125,000.00 Max $150,000.00 per year, depending on experience and qualifications. Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k.

The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.

Job Type

Full-Time

Location

Ashburn, VA 20147 US (Primary)