Marriott International

Site Reliability Engineer (SRE) / Service Availability Manager

Marriott International • $100K — $130K *
Bethesda, MD 20817In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in IT environments
  • 3+ years in IT Operations with troubleshooting of networks, servers, storage, and applications
  • 3+ years of experience in incident, problem, change, and release management
  • Undergraduate degree or equivalent experience/certification
  • Proficiency in scripting languages (e.g., Python, Shell)
  • Familiarity with cloud platforms (AWS, Azure, GCP) and automation tools (Ansible, Jenkins)
  • Strong leadership and decision-making skills

Responsibilities

  • Serve as Incident Commander during major incidents to restore services
  • Design and implement automation tools to improve system performance
  • Maintain monitoring frameworks to detect anomalies before they escalate
  • Collaborate with development and operations teams for service improvement
  • Conduct post-mortems to analyze incidents and implement preventative measures
  • Communicate incident status and reports to stakeholders at all levels
  • Stay updated on trends in site reliability engineering and incident management

Benefits

  • Opportunities for continuous professional development
  • Collaborative and innovative work environment
  • Access to the latest technologies and industry practices
  • Work in a dynamic, 24/7 environment
  • Potential for leadership growth within the organization
Full Job Description
Job Description

JOB SUMMARY:

The SRE Service Availability Manager plays a key role in ensuring the peak performance and availability of our Enterprise IT infrastructure and services. This position combines proactive site reliability engineering with adept incident command to lead our efforts in minimizing service disruptions and enhancing our technology landscape. With a focus on automation, cloud technologies, and continuous process improvement, the ideal candidate brings a mix of technical expertise and leadership skills, aimed at delivering exceptional service reliability. This role demands a proactive problem-solver with extensive experience in IT operations and a passion for innovation, ready to tackle challenges in a dynamic, 24x7x365 environment.

CANDIDATE PROFILE

Required Qualifications:

  • 5+ years of experience in an information technology environment


  • 3 years of experience in information technology focused on IT Operations that include troubleshooting complex network, server, storage, and/or application issues.


  • 3 years minimum operations experience involving incident, problem, change, and release management that included leading calls and documenting outcomes.


  • Undergraduate degree or or equivalent experience/certification.


  • Ability to cover shifts in a 24x7x365 environment and on-call responsibilities.


  • Poficiency in scripting languages (Python, Shell) and familiarity with automation tools (such as Ansible, Jenkins).


  • Ability to use artificial intelligence to complete IT Operations tasks and activities.


  • Knowledge of cloud platforms (AWS, Azure, GCP), infrastructure as code, and containerization technologies.


  • Strong leadership qualities, including decisiveness, and the ability to motivate teams, along with the ability to manage stressful situations calmly and effectively.


  • Strong experience in incident command or incident management in a technology environment.


  • Excellent problem-solving, organizational, and analytical skills.


Preferred Qualifications

  • ITIL Foundations v3+ Certification.


  • Demonstrated experience with ITSM suites, e.g., ServiceNow.


  • Demonstrated experience with various monitoring, performance, or capacity tools.


  • Experience with continuous integration/continuous deployment (CI/CD) pipelines and DevOps practices.


  • Ability to create constructive relationships, influence, and communicate with varying levels of associates and management.


  • Ability to solve complex, cross-functional issues.


  • Strong knowledge of Server, Storage, Network, Middleware, Application and Cloud technologies.


  • A high degree of curiosity and a drive to seek more efficient ways of delivering service.


CORE WORK ACTIVITIES

Technical

  • Serve as Incident Commander during major incidents, leading response efforts to restore services and minimize impact on business and consumer operations.


  • Assist in the design and implement automation tools to reduce manual intervention, improve system performance, and prevent incidents.


  • Support and maintain comprehensive monitoring and alerting frameworks to detect and address anomalies before they escalate to incidents.


  • Collaborate closely with development, operations, and service reliability teams teams for continuous improvement of service reliability and incident response processes.


  • Conduct thorough post-mortems to analyze incidents, identify root causes, and implement preventative measures to avoid recurrence.


  • Effectively communicate incident status, impact, and post-incident reports to stakeholders at all levels of the organization.


  • Stay informed on the latest industry trends, technologies, and practices in site reliability engineering and incident management.


MANAGEMENT COMPETENCIES

Leadership

  • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.


  • Communication -Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.


  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.


  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.


  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.


Managing Execution

  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.


  • Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.


  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.


  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.


Building Relationships

  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.


  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.


  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.


Generating Talent and Organizational Capability

  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.


  • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.


Learning and Applying Professional Expertise

  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.


  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.


  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.


  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.


  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).


  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.


  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.


  • Reading Comprehension - Understands written sentences and paragraphs in work related documents.


  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.


About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Hospitality & Recreation
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ
MAR
* Ladders Estimates

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